Supervisor, Transportation Operations

Americold•Newport, MN

9h•$66,000 - $73,000•Onsite

About The Position

Supervise the day-to-day transportation services activities of an assigned site(s). This role involves overseeing daily operations, managing a team of drivers, and collaborating with carriers and warehouses to ensure efficient and effective transportation services. The position also requires assisting in process improvements, resolving customer issues, and preparing reports. The ideal candidate will have a strong background in transportation and dispatch, with proven supervisory experience, and a passion for customer service.

Requirements

Bachelor's/Associates degree and 2-4 years of transportation and dispatch experience; or equivalent combination of education and experience.
Minimum 1 year of proven supervisory experience required
Proficient computer skills (Microsoft Office and working knowledge of transportation/dispatch tools required)
Strong ability to form and foster business relationships. Demonstrate a partnership approach in working with the facilities, carriers, and our customers.

Nice To Haves

Knowledge of DOT laws and HOS regulations
ELD experience is a plus
On-call/after hours when needed
General knowledge of geographical areas and running lanes
Excellent management skills and possess the ability to coordinate multiple tasks in deadline driven, fast paced environment.
Possess a passion for customer service and lead the team by example.
Strong ability to lead and manage others; strong motivator and team player approach.
Excellent communication skills, both written and verbal.
Strong problem-solving skills.

Responsibilities

Supervise the day-to-day transportation operations.
Supervise the work of the driver team.
Contact carriers to resolve performance or billing issues.
Contact warehouses to resolve delivery or billing problems.
Assist the Transportation Operations Manager in the development of formalized business rules, daily shipping matrixes, and carrier service reviews.
Evaluates current procedures and recommends changes to improve the efficiency of planning and scheduling of workflow.
Assist in resolving customer-related problems with regard to orders, service, and delivery.
Gathers and analyzes information to prepare reports.
Provide support for transportation associates.
Other duties as requested.