Transportation Operations Supervisor - Public Transportation

Fort Bend County • Rosenberg, TX

4d

About The Position

Oversee day-to-day operations, monitoring of performance standards, target performance metrics and overall service quality to meet departmental goals. Monitor daily routes that fall behind and research the cause of delay and any on-time performance issues. Provides service change information to contractor and staff such as reroutes or service areas that may cause delays or interruptions. Assists with safety and training programs for staff. Assists with ensuring compliance with federal, state and local regulations regarding safety and security and over safe and efficient operations of the bus fleet. Contribute to a positive safety culture that supports safety communications and adoption to ensure the department meets its safety performance targets. Ensures that all customer inquiries and concerns are responded to verbally and/or in writing. Handles escalated customer complaints when needed. Handles the most sensitive or volatile calls received by staff. Ensures all complaints concerning transit services are appropriately investigated, documented and address in a timely manner. Spot-checks reservationists calls to ensure staff is providing excellent customer service and answer phones according to Standard Operating Procedures. Assigns tasks, provides training, guidance and direction as needed to ensure workflow efficiency. Identifies, recommends and coordinates enrollment in training courses, seminars and other in service programs to assists operations staff in improving work performance. Approve time off requests, reviews and approves timesheets and employee performance appraisals as required. Investigates, prepares and conducts counseling, disciplinary and/or termination actions as required. Recommends new hires transfer/promotions and salary increases. Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.

Requirements

• High School Diploma/GED
• 4 years job related experience
• Proven proficiency with both verbal and written communication skills
• Strong math and/or accounting skills
• Organizational skills and the ability to complete multiple tasks a must
• Strong management and interpersonal skills with the ability to deal effectively with the public, other employees and elected officials

Nice To Haves

• Bachelor’s or Associate’s Degree in related field along with 2 years transportation related experience
• English/Spanish speaking

Responsibilities

• Oversee day-to-day operations, monitoring of performance standards, target performance metrics and overall service quality to meet departmental goals
• Monitor daily routes that fall behind and research the cause of delay and any on-time performance issues
• Provides service change information to contractor and staff such as reroutes or service areas that may cause delays or interruptions
• Assists with safety and training programs for staff
• Assists with ensuring compliance with federal, state and local regulations regarding safety and security and over safe and efficient operations of the bus fleet
• Contribute to a positive safety culture that supports safety communications and adoption to ensure the department meets its safety performance targets
• Ensures that all customer inquiries and concerns are responded to verbally and/or in writing
• Handles escalated customer complaints when needed
• Handles the most sensitive or volatile calls received by staff
• Ensures all complaints concerning transit services are appropriately investigated, documented and address in a timely manner
• Spot-checks reservationists calls to ensure staff is providing excellent customer service and answer phones according to Standard Operating Procedures
• Assigns tasks, provides training, guidance and direction as needed to ensure workflow efficiency
• Identifies, recommends and coordinates enrollment in training courses, seminars and other in service programs to assists operations staff in improving work performance
• Approve time off requests, reviews and approves timesheets and employee performance appraisals as required
• Investigates, prepares and conducts counseling, disciplinary and/or termination actions as required
• Recommends new hires transfer/promotions and salary increases
• Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers

Benefits

• All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS)
• Full-time employees also enjoy a wide range of great benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED