Supervisor, Tour Director

Holland America/Princess Alaska-Yukon Land Operations•Anchorage, AK

117d

About The Position

The Supervisor, Tour Director supports and supervises Tour Directors, serving as a problem solver, communicator, and motivator. The role provides real-time support, helps Tour Directors feel equipped to perform their work, and contributes to smooth tour operations. It involves administrative and logistical coordination, communication across operations teams, and support with guest needs throughout the season.

Requirements

Familiarity with Microsoft Word, Excel, Outlook, and Access.
Customer service skills and at least one year of experience in a customer service position.
Excellent communication skills, including phone, email, and in-person communication.
Excellent organization and time management skills.
Ability to obtain a valid passport.
Ability to gain entrance into Canada; applicants should understand the entry requirements before accepting an employment offer.
Must pass a pre-employment background check.
Must be eligible to work in the United States; employment visa sponsorship is not available.
Ability to organize and prioritize work, maintain attention to time constraints, and work in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on feet for a minimum of 8 hours per day.

Responsibilities

Perform all administrative responsibilities within the designated location.
Oversee Tour Directors and maintain a professional supervisor relationship with company employees.
Relay important tour information or deviations from staff to the appropriate Guest Services Operations team.
Work with other Escorted Tour Operations Supervisors and the Escorted Tour Operations Manager to support communication and smooth operations.
Prepare documents Tour Directors need to start a tour.
Brief and debrief Tour Directors, provide and collect relevant tour documentation, and ensure paperwork is complete and accurate.
Assist Tour Directors with special guest requests or needs, including luggage, flights, and medical situations.
Assist in evaluating Tour Director performance throughout the season and during end-of-season meetings.
Handle special assignments as required.