Supervisor Surveillance- Reno, NV

Caesars Entertainment•Reno, NV

2d•Onsite

About The Position

The Supervisor Surveillance is responsible for camera surveillance throughout the property, including gaming and non-gaming areas, and for supervising Surveillance staff. The role oversees department operations in the absence of the Director of Surveillance, supports observers across shifts, makes decisions about surveillance-room operations, and ensures appropriate notifications and advisements are made. The position monitors casino games and other areas, including count rooms, food and beverage areas, retail areas, and the casino cage. It observes and reports on activity to support compliance with Title 31 regulations, gaming control board regulations, and company policies and procedures. The supervisor prepares investigative reports, communicates observations to other departments, and maintains video coverage equipment. The role requires delivering the company’s core values, mission, vision, DEI culture, and family-style service standards. Work may take place in unusually hot, cold, noisy, smoky, or dimly lit areas, in a surveillance work area measuring 8 feet by 8 feet. Schedule flexibility may include nights, weekends, holidays, and overtime as needed.

Requirements

Knowledge of casino games and the ability to identify advantage play and cheating techniques.
Basic supervisory skills for interacting with employees.
Knowledge of the surveillance department's standards, goals, and mission.
Understand and comply with company and departmental rules, regulations, policies, and procedures.
Ability to maintain the confidentiality of sensitive information and materials.
Ability to read, write, and communicate verbally in English; above-average English speaking, reading, and writing skills are required.
Good judgment and decision-making skills regarding irregular or suspicious activities.
Knowledge of gaming operations and regulations, including casino, cage, and slot operations and casino games, and the ability to identify cheating methods.
Basic knowledge of video equipment.
Ability to interface with departments under surveillance, outside law enforcement agencies, and surveillance information networks.
Ability to perform basic arithmetic, including addition, subtraction, multiplication, division, and percentages.
Excellent organizational skills.
Skill in preparing and maintaining records, letter writing, and computer keyboard data entry.
Ability to interpret, adapt, and apply guidelines and procedures.
Good working knowledge of computer software, including MS Word and Excel.
High school diploma.
Mobility and the ability to sit and stand at the console to operate cameras.
Ability to communicate by telephone and radio.
Ability to bend and reach from floor level to 7 feet for daily tape changes.
Ability to regularly lift up to 10 pounds.
Normal hearing and vision range.
Ability to provide service excellence to internal and external guests, with excellent communication, observation, and interpersonal skills and an easygoing demeanor.
Schedule flexibility, potentially including days off, nights, weekends, holidays, and overtime as needed.

Responsibilities

Supervise and direct surveillance department operations in the absence of the Director of Surveillance.
Ensure proper notifications and advisements are made when specified situations or conditions are met during room operations.
Make well-considered decisions about surveillance-room operations and activities involving the department.
Provide guidance, structure, and discipline to surveillance observers working in the department, regardless of shift.
Observe and report on all areas under surveillance to ensure compliance with Title 31 regulations, gaming control board regulations, and in-house policies and procedures.
Video and observe casino games, count rooms, food and beverage areas, retail areas, and the casino cage.
Write investigative reports.
Communicate observations to other departments.
Maintain video coverage equipment.
Exemplify the company's core values, family-style service, mission, and vision.
Exemplify the company's DEI culture.
Perform other job-related duties as assigned.
Meet and deliver core values, service standards, and family-style service to internal and external guests.