Patient Navigator - Reno, NV

HALO Diagnostics•Reno, NV

2d•$25 - $32•Onsite

About The Position

The Patient Navigator plays a critical role in guiding patients through the hereditary cancer genetic testing process. This position combines patient education, care coordination, and phlebotomy support to deliver a seamless, compassionate, and high-quality patient experience. You will serve as a primary point of contact for patients and partner clinics, helping individuals understand their testing options, navigate next steps, coordinate appointments, and complete the testing process. In addition to competitive compensation, this position offers a comprehensive benefits package and stock options within a growing healthcare technology organization.

Requirements

Current national phlebotomy certification and strong venipuncture skills.
Minimum of 2 years of clinical experience in a front-office or back-office healthcare setting.
Minimum of 2 years of experience with insurance verification and prior authorizations.
Current Basic Life Support (BLS) certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
Applicants must be authorized to work for any employer in the United States.

Nice To Haves

Bilingual in English and Spanish preferred.
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.
Two or more years of experience in an outpatient clinic or patient service center.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Familiarity with EMR/EHR systems and strong documentation skills.
Previous experience providing high-touch, patient-facing healthcare support.
Healthcare students and candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process from start to finish.
Provide clear, compassionate education about testing, procedures, and next steps.
Serve as a primary point of contact for patients, ensuring they feel informed and supported.
Conduct structured patient consultations to promote clarity, accuracy, and consistency.
Build strong relationships with partner clinic staff, providers, and clinical teams.
Serve as a trusted extension of partner clinics and support the integration of daily workflows.
Adapt to changing clinic needs, schedules, and priorities while maintaining high service standards.
Manage patient cases, scheduling, follow-ups, and workflow coordination.
Proactively identify and resolve barriers that may prevent patients from completing testing.
Ensure timely callbacks and consistent communication with patients and clinical partners.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure proper patient identification, specimen labeling, handling, and transport.
Follow established clinical protocols, safety standards, and compliance requirements.
Maintain accurate and timely documentation in electronic medical records (EMR/EHR).
Develop expertise in genetic testing workflows, insurance processes, and patient eligibility requirements.
Support insurance verification and prior authorization processes as needed.
Maintain HIPAA compliance and ensure accurate data entry.
Confidently address patient questions regarding testing procedures and next steps.
Create a welcoming, professional, and supportive environment for patients.
Respond to patient questions and concerns with empathy and clear communication.
Identify and help resolve scheduling, insurance, and workflow challenges.
Contribute ideas and solutions that improve testing completion and the overall patient experience.