Shop Lead - Reno, NV

Dutch Bros•Reno, NV

1d•Onsite

About The Position

The Shop Lead supports the team and upholds Dutch Bros’ vision by demonstrating the company’s core values of Speed, Quality, and Service. The role serves as a source of information and a voice for shop employees within the management circle, assists the manager with their needs, and manages inventory. The Shop Lead models the expectations of the Broista and Shift Lead roles, helps ensure the crew and shop are equipped to provide a positive customer experience, and assists the Shop Manager with developing the crew.

Requirements

Must have completed a minimum of 10 shifts as a Dutch Bros Shift Lead.
Must have had no disciplinary action in the past 90 days. Disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
Must desire to become a Dutch Bros Operator.
Must obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
Must complete, pass, and maintain required certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and federal, state, and local regulations.
Must pass a standard background check and motor vehicle record check.
Must have a valid driver’s license and proof of insurance; driving may be necessary.
Must be available to work a minimum of 37 hours per week on a flexible schedule that may include early mornings, evenings, and weekends.
Must demonstrate the Shop Lead leadership expectations: consistent work-life harmony and habits, attention to detail, and the Ideal Team Player qualities of being hungry, humble, and smart.
Must also demonstrate all Broista and Shift Lead leadership expectations.

Responsibilities

Model and meet all expectations of the Broista and Shift Lead roles.
Ensure the crew and shop have what they need to provide a positive experience to every customer.
Manage inventory and ensure the shop maintains proper inventory levels.
Assist the Shop Manager with developing the crew and conducting flow checks.
Be a good teammate and role model.
Attend mandatory meetings, know available resources, and follow company policies and procedures in the Field Guides and Employee Handbook.
Perform other duties as assigned.

Benefits

Free Dutch Bros swag
Free coffee per Employee Drink Policy
Paid volunteer hours
Employee Assistance Program
Access to a Financial Wellness Platform
401(k) eligibility after 1 year of employment
Education Benefit Program after 1 year of employment
Employer-paid medical, dental, and vision insurance
Sick time, as applicable by state law
Paid time off
Parental leave, eligible after 1 year of employment
Cell phone stipend of $50 per month
Six paid holidays per year
Qualifying candidates may be eligible for relocation compensation upon accepting an offer that requires relocation.