Supervisor Surveillance- Reno, NV

Caesars Entertainment•Reno, NV

2d•Onsite

About The Position

Responsible for all camera surveillance within the property, including gaming and non-gaming areas, and for supervising Surveillance staff. The role oversees surveillance department operations, supports and directs surveillance observers, observes and reports on casino and property areas, prepares investigative reports, communicates findings to other departments, and maintains video coverage equipment. The position requires confidentiality, sound judgment, strong observation and communication skills, and the ability to deliver service consistent with the company’s core values and service standards. Work is performed in a surveillance environment that may be unusually hot, cold, noisy, smoky, or dimly lit. The workspace and access areas are confined. The schedule requires flexibility and may include nights, weekends, holidays, and overtime as needed.

Requirements

High school diploma.
Knowledge of casino games and ability to identify advantage play or cheating techniques.
Basic supervisory skills, including employee interactions.
Knowledge of the surveillance department’s standards, goals, and mission.
Ability to understand and comply with company and departmental rules, regulations, policies, and procedures.
Ability to maintain confidentiality of sensitive information and materials.
Ability to read, write, and communicate verbally in English; above-average English speaking, reading, and writing skills.
Good judgment and decision-making skills regarding irregular or suspicious activities.
Knowledge of gaming operations and regulations, including casino, cage, and slot operations and casino games, and ability to identify methods of cheating.
Basic knowledge of video equipment.
Ability to interface with departments under surveillance, outside law enforcement agencies, and surveillance information networks.
Ability to perform basic arithmetic, including percentages.
Excellent organizational, interpersonal, communication, and observation skills; easygoing demeanor.
Skill in preparing and maintaining records, letter writing, and computer-keyboard data entry.
Ability to interpret, adapt, and apply guidelines and procedures.
Working knowledge of computer software, including MS Word and Excel.
Mobility; ability to sit and stand at a console to operate cameras.
Ability to communicate by telephone and radio.
Ability to bend and reach from floor level to 7 feet for daily tape changes.
Ability to lift up to 10 pounds regularly.
Normal hearing and vision range.
Ability to work in confined spaces and in environments that may be unusually hot, cold, noisy, smoky, or dimly lit.
Schedule flexibility, potentially including days off, nights, weekends, holidays, and overtime as needed.

Responsibilities

Supervise and direct surveillance department operations in the absence of the Director of Surveillance.
Ensure proper notifications and advisements are made when specified situations or conditions arise in the surveillance room.
Make sound decisions regarding surveillance room operations and activities involving the department.
Provide guidance, structure, and discipline to surveillance observers working in the department, regardless of shift.
Observe and report on areas under surveillance to ensure compliance with Title 31 regulations, gaming control board regulations, and in-house policies and procedures.
Video and observe casino games, count rooms, food and beverage areas, retail areas, and the casino cage.
Write investigative reports.
Communicate observations to other departments.
Maintain video coverage equipment.
Exemplify the company’s core values, family style service, mission, vision, and DEI culture.
Perform other job-related duties as assigned.
Meet service standards and provide service excellence to internal and external guests.