Supervisor, Store 1

The Church of Jesus Christ of Latter-day Saints•Oakdale, MN

About The Position

This supervisory position prepares the way of salvation and exaltation by making essential gospel teachings, resources, and services accessible to God’s children. It creates an environment of reverence and respect for customers and a productive, Christlike environment for staff. The supervisor leads a team of 3–10 store clerks, missionaries, and volunteers and autonomously manages store functions. The incumbent must be endowed and hold a current recommend. This is a part-time role of 28 hours per week in a retail environment. The supervisor directs store operations, oversees employees and volunteers, and is responsible for operational and customer-service performance, including inventory, expenses, sales, and service goals.

Requirements

Bachelor’s degree in business or a related field of study and two years of experience in retail or the service industry, or an equivalent combination of education and experience.
Minimum three years of experience leading others.
Ability to motivate others and guide staff training and development.
Functional understanding of computer applications, including MS Word, MS Excel, MS Outlook, or related programs.
Familiarity with point-of-sale systems and terminology, and ability to troubleshoot basic technical issues.
Excellent interpersonal skills, including written and verbal communication skills.
Ability to effectively address questions and resourcefully and creatively resolve problems.
Ability to lead, delegate, and direct the work of others.
Ability to work as scheduled and needed, including Saturdays and holidays.
Must be endowed and hold a current recommend.
Ability to meet physical requirements such as standing for long periods, stooping, bending, and regularly lifting up to 30 pounds.

Nice To Haves

Ability to understand Power BI or other reporting applications.
Familiarity with merchandising and retail display.

Responsibilities

Direct and supervise employees engaged in sales, inventory activities, cash-payment reconciliation, and related duties.
Perform and oversee sales clerk activities, including greeting customers, providing personal fitting consultations and product knowledge, cleaning and organizing the store, shelves, and displays, and selling merchandise.
Plan and prepare work schedules and maintain records of employee schedules and timesheets.
Manage relationships with service missionary coordinators to coordinate staffing needs.
Regularly supervise employees, missionaries, and volunteers.
Provide suggestions and recommendations regarding hiring, firing, advancement, promotion, or other changes in status of supervised employees.
Direct store operations with a focus on continuous improvement.
Provide and ensure excellent customer service by greeting and assisting customers, responding to inquiries and complaints, and serving as an escalation path.
Manage store presentation and retail visual standards.
Review inventory and sales records, ensure sufficient in-stock levels and adequate inventory, maintain awareness of consumer demand, and provide input regarding it.
Monitor and assist in planning the annual budget, manage expenses, and propose future project costs.
Oversee the store operating schedule and be responsible for key performance indicators, including inventory, expense, sales, and exceptional customer-service goals.
Motivate staff and guide their training and development.