Program Supervisor 1

Lutheran Community Services Northwest•Tacoma, WA

About The Position

The Family Services Program Supervisor directly supervises staff and ensures that program goals and objectives are met while maintaining compliance with organizational policies and regulations. The role supports Lutheran Community Services NW’s mission of partnering with individuals, families, and communities for health, justice, and hope. The supervisor leads, mentors, and develops staff; communicates expectations and performance measures; monitors progress; and manages administrative work such as scheduling, expenses, and reporting. The position also involves maintaining program records and compliance, coordinating with funders and community partners, and delivering culturally sensitive client services. Work may take place in office, partner agency, community, client home, outdoor, or faith-based settings, with occasional travel between worksites and possible client transportation.

Requirements

Bachelor’s degree in a related field; substantial relevant experience may be considered in place of a degree.
Fluency in spoken and written English.
Ability to work under pressure and effectively in a multicultural setting, with excellent organizational and interpersonal skills.
Ability to lead, mentor, and develop people and teams; provide constructive feedback and coaching; and navigate challenging situations and conflict.
Ability to manage a hybrid and/or fully remote team.
General experience with Microsoft Office Suite.
Ability to travel between worksites occasionally.
May be responsible for transporting clients in a personal and/or agency vehicle; this may require a valid driver’s license, auto insurance, and motor vehicle records clearance.
Meet LCSNW criminal background clearance requirements and other job-relevant clearances required by the state or program, including applicable state and federal background checks and verification of eligibility to work with vulnerable populations.
Ability to maintain confidentiality and handle sensitive client and organizational information in accordance with applicable privacy and security requirements.
Ability to interact with others and perform tasks in person and through technology; regularly sit, talk, and hear, and occasionally stand, walk, and write or type.
Ability to meet visual requirements including close vision, peripheral vision, and adjusting focus.
Frequently move equipment or materials weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Maintain compliance with program and departmental requirements, including record-keeping and reporting.
Model and encourage direct, professional communication among staff and help develop a positive staff support network.
Deliver client services with awareness of and sensitivity to the cultural and socioeconomic characteristics of the populations served.
Submit required paperwork for referrals, collaboration, and communication with funders, community partners, and internal departments.
Recruit, train, mentor, coach, and support staff growth; manage individual and team performance.
Communicate clear expectations aligned with program objectives and outcomes; set deadlines and performance metrics, assign tasks, motivate staff, monitor progress, and adjust strategies as needed.
Perform administrative management tasks, including scheduling, expense management, and reporting, and ensure compliance with LCSNW and external agency or partner requirements.
Abide by and encourage staff to follow humanitarian principles and accountability to the communities served.
Perform other duties as assigned.

Benefits

37.5-hour work week
Medical, dental, vision, and prescription benefits
Employer-paid short- and long-term disability insurance
Life insurance at no cost to the employee
Up to two weeks of vacation in the first year, based on hours worked
Up to two weeks of sick leave, based on hours worked
12 paid agency-recognized holidays
Two floating holidays
403(b) retirement plan with employer matching, subject to eligibility
Employee Assistance Program for the employee and family
Potential eligibility for student loan forgiveness through the employer’s 501(c)(3) nonprofit status