Program Supervisor 1

Lutheran Community Services Northwest•Tacoma, WA

2d•$28 - $42

About The Position

The Family Services Program Supervisor directly supervises staff and ensures program goals and objectives are met while maintaining compliance with organizational policies and regulations. The role supports LCSNW’s mission of partnering with individuals, families, and communities for health, justice, and hope. The supervisor recruits, trains, mentors, coaches, and supports staff growth; manages individual and team performance; sets expectations and performance metrics; assigns work; and monitors progress. The position also handles administrative management, including scheduling, expense management, reporting, and compliance with organizational and external requirements. The supervisor promotes direct, professional communication and a positive staff support network, delivers services with awareness of the cultural and socioeconomic characteristics of the populations served, and encourages humanitarian principles and accountability to the communities served. Work may take place in LCSNW offices, partner agencies, community and client settings, outdoor locations, and faith-based settings. Occasional travel between worksites may be required, and the position may involve transporting clients in a personal or agency vehicle.

Requirements

A bachelor's degree in a related field; substantial relevant experience may be considered in place of a degree.
Fluency in spoken and written English.
Ability to work under pressure and effectively in a multicultural setting, with excellent organizational and interpersonal skills.
Ability to lead, mentor, and develop people and teams; provide constructive feedback and coaching; and navigate challenging situations and conflict effectively.
Ability to manage a hybrid and/or fully remote team.
General experience with Microsoft Office Suite.
Ability to travel between worksites occasionally.
May be required to transport clients in a personal and/or agency vehicle, which may require a valid driver's license, auto insurance, and motor vehicle records clearance.
Meet LCSNW criminal background clearance requirements and other job-relevant clearances required by the state or program, including applicable state and federal background checks and verification of eligibility to work with vulnerable populations.
Ability to maintain confidentiality and handle sensitive client and organizational information in accordance with applicable privacy and security requirements.
Ability to perform tasks in person and using technology; regularly sit, talk, and hear; occasionally stand, walk, and write or type; and meet visual requirements including close vision, peripheral vision, and adjusting focus.
Frequently move equipment or materials weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Maintain compliance with program and department requirements, including record-keeping and reporting requirements.
Model and encourage direct, professional communication among staff and facilitate a positive staff support network.
Demonstrate awareness and sensitivity to the cultural and socioeconomic characteristics of the populations served when delivering client services.
Submit required paperwork for referrals, collaboration, and communication with funders, community partners, and internal departments.
Recruit, train, mentor, coach, and support staff growth; manage individual and team performance.
Communicate staff expectations aligned with program objectives and outcomes; establish deadlines and performance metrics, assign tasks, motivate staff, monitor progress, and adjust strategies as needed.
Perform administrative management tasks, including scheduling, expense management, reporting, and ensuring compliance with LCSNW and external agency or partner requirements.
Abide by and encourage staff to follow humanitarian principles and accountability to the communities served.
Perform other duties as assigned.

Benefits

37.5-hour work week
Medical, dental, vision, and prescription benefits
Employer-paid short- and long-term disability insurance
Life insurance coverage at no cost
Up to two weeks of vacation in the first year, based on hours worked
Up to two weeks of sick leave, based on hours worked
12 paid agency-recognized holidays
Two floating holidays
403(b) retirement plan with employer matching, subject to eligibility
Employee Assistance Program for employees and their families
Potential eligibility for student loan forgiveness through the organization's 501(c)(3) nonprofit status