Supervisor, Store 1

The Church of Jesus Christ of Latter-day Saints•Oakdale, MN

1d•$24 - $30

About The Position

This supervisory position prepares the way of salvation and exaltation by making essential gospel teachings, resources, and services accessible. It creates an environment of reverence and respect for customers and a productive, Christlike environment for staff. The supervisor leads a team of 3–10 team members, including store clerks, missionaries, and volunteers, and autonomously manages store functions. The incumbent must be endowed and hold a current temple recommend. This is a part-time position working 28 hours per week in a retail environment. The role includes overseeing employees and store operations, providing excellent customer service, managing inventory and store presentation, and monitoring schedules, budgets, expenses, and performance indicators.

Requirements

Bachelor’s degree in business or a related field and two years of retail or service-industry experience, or an equivalent combination of education and experience.
At least three years of experience leading others.
Functional understanding of computer applications such as MS Word, MS Excel, and MS Outlook, or related programs.
Familiarity with point-of-sale systems and terminology, and ability to troubleshoot basic technical issues.
Excellent interpersonal skills, including written and verbal communication.
Ability to effectively address questions and resolve problems resourcefully and creatively.
Ability to lead, delegate, and direct the work of others.
Ability to work as scheduled and needed, including Saturdays and holidays.
Ability to meet physical requirements that may include standing for long periods, stooping, bending, and regularly lifting up to 30 pounds.
Must be endowed and hold a current temple recommend; Church employment is limited to members worthy of a temple recommend.

Nice To Haves

Ability to understand Power BI or other reporting applications.
Familiarity with merchandising and retail displays.

Responsibilities

Direct and supervise employees engaged in sales, inventory activities, cash-payment reconciliation, and related duties.
Perform and oversee sales-clerk activities, including greeting customers, providing fitting consultations and product knowledge, cleaning and organizing the store, shelves, and displays, and selling merchandise.
Plan and prepare work schedules and maintain employee schedule and timesheet records.
Manage relationships with service missionary coordinators to coordinate staffing needs.
Regularly supervise employees, missionaries, and volunteers.
Provide suggestions and recommendations regarding hiring, firing, advancement, promotion, or other status changes for supervised employees.
Direct store operations with a focus on continuous improvement.
Provide and ensure excellent customer service by greeting and assisting customers, responding to inquiries and complaints, and serving as an escalation path.
Manage store presentation and retail visual standards.
Review inventory and sales records, ensure adequate stock to meet customer needs, and monitor and provide input regarding consumer demand.
Monitor and assist with annual budget planning, manage expenses, and propose future project costs.
Oversee the store operating schedule and take responsibility for key performance indicators, including inventory, expenses, sales, and customer service goals.
Motivate others and guide staff training and development.