Supervisor - Sportsbook

Bally's Chicago•Rock Island, IL

9d•$18•Onsite

About The Position

As a Shift Supervisor, you will support operational excellence and strive to consistently exceed customer expectations. You will take the lead, with responsibilities that range from assisting customers to supporting the sports book team. Inspire associates to have fun while delivering a great guest experience, work as a team player with a passion for continuous learning, and provide recognition and constructive feedback throughout the shift as appropriate. Establish a culture of excellent customer service, professionally and promptly respond to all customer concerns or issues, and efficiently resolve conflicts among associates and between customers and associates. Enforce compliance with safety policies and regulations and communicate with upper management regarding operations and personnel. Build sales and profits by promoting Guest satisfaction and managing restaurant operations, and ensure compliance with all applicable federal, state, and local laws. As a Shift Supervisor/Cashier, you will be required to use and navigate a POS terminal to assist in writing the customers requested bet ticket. You will also be able to explain and assist customers in answering any betting related questions. Other duties as assigned.

Requirements

Must be able to use and navigate a POS terminal.
Ability to explain and answer betting related questions.

Nice To Haves

Experience in a supervisory role.
Passion for continuous learning.
Excellent customer service skills.
Conflict resolution skills.
Knowledge of safety policies and regulations.
Understanding of sales and profit building.
Familiarity with federal, state, and local laws.

Responsibilities

Support operational excellence and strive to consistently exceed customer expectations.
Assist customers and support the sports book team.
Inspire associates to have fun while delivering a great guest experience.
Work as a team player with a passion for continuous learning.
Provide recognition and constructive feedback throughout the shift as appropriate.
Establish a culture of excellent customer service.
Professionally and promptly respond to all customer concerns or issues.
Efficiently resolve conflicts among associates and between customers and associates.
Enforce compliance with safety policies and regulations.
Communicate with upper management regarding operations and personnel.
Build sales and profits by promoting Guest satisfaction and managing restaurant operations.
Ensure compliance with all applicable federal, state, and local laws.
Use and navigate a POS terminal to assist in writing the customers requested bet ticket.
Explain and assist the customers in answering any betting related questions.
Other duties as assigned.