Sportsbook Supervisor

PENN Entertainment•St. Louis, MO

10d•Onsite

About The Position

At PENN Entertainment, we are looking for talent that believes in having fun and being part of an exciting, fast-paced industry. We offer a diverse set of coworkers driven by enthusiasm and a company that cares about career growth. Our Total Rewards package includes wellness programs designed to support financial, physical, and mental well-being. Specific benefits may vary by position, but can include day-one medical coverage, 401(k) matching, and annual performance bonuses. Paid time off is earned according to local policy and increases with employment length. River City Casino & Hotel offers day 1 medical, dental, & vision benefits, an Uber benefit for nearby metro stops, recognition programs with rewards, tuition reimbursement, university discounts, and a diversity scholarship for team members' children.

Requirements

Must be at least 21 years of age
High school diploma or equivalent (GED) required.
Minimum of two (2) years of experience in a high-volume, cash-handling customer service role
Strong verbal and written communication skills in English.
Ability to lead and motivate a team in a dynamic, fast-paced environment.

Nice To Haves

Supervisory experience preferred
Familiarity with sportsbook operations and betting terminology is a plus.

Responsibilities

Supervise Sportsbook team members to ensure adherence to company policies, Title 31 and Suspicious Activity Reporting for Casinos (SAR) requirements, internal control standards, and applicable gaming regulations.
Monitor sportsbook activity for suspicious behavior and ensure accurate reporting.
Reconcile cash drawers and close out Sportsbook Representatives at the end of their shifts, ensuring all funds and documentation are secure and properly accounted for.
Assist in departmental budgeting processes, provide recommendations, and support budget compliance initiatives.
Collaborate with the Sportsbook Manager to implement strategies focused on guest service, comping, revenue generation, and expense control.
Recommend operational improvements as needed.
Support team member engagement by addressing feedback, concerns, and suggestions in partnership with the department Manager.
Prepare and distribute daily sports sheets and ensure station readiness.
Provide guests with clear explanations of wagering rules, betting lines, and odds.
Escalate guest concerns and suspicious activity to leadership as appropriate.
Approve or deny wagers within authorized limits.
Maintain and update customer sheets and betting odds in accordance with policy.
Resolve guest disputes promptly and professionally within scope of authority.
Assist with employee training, development, performance evaluation, discipline, and scheduling.
Promote a culture of safety and awareness to reduce workplace injuries.
Maintain up-to-date knowledge of property amenities and offerings.