Supervisor - Slot Operations

Hard Rock Sacramento at Fire Mountain•Wheatland, CA

11d•Onsite

About The Position

The incumbent in this position is responsible for ensuring maximum guest service and satisfaction of external as well as internal guests through the organization and supervision of assigned areas according to established Slot Department policies and procedures. This position is responsible for learning and enforcing the various policies and procedures required of the Slot Department.

Requirements

Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be at least twenty-one (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
Knowledge of pertinent federal, state, and local laws, codes, and regulations.
Knowledge of Hard Rock operations and slot related machinery.
Knowledge of policies and procedures as well as knowledge of and ability to identify various cheating techniques.
Knowledge of games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Ability to present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Ability to observe and direct actions of subordinates/trainees.
Ability to review and comprehend all necessary documentation.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of guests and team members of the organization.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to work with computers.
Ability to work with large amounts of cash.

Nice To Haves

Prior slot experience and Gaming industry experience strongly preferred.
Prior experience in the Gaming industry strongly preferred.

Responsibilities

Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
Implements and ensures compliance with approved company policy and supervises the operation of slot machines and performance of slot personnel during assigned shift.
Assists in the selection, supports and ensures adequate training, supervision, evaluation, and equitable treatment of slot personnel.
Strives to meet revenue goals by ensuring maximum guest service; ensures adequate staffing levels to meet these goals and remain within established budget.
Knowledge of all ERGC regulations as well as Hard Rock‘s internal controls, policies, and procedures.
Responsible for any new programs implemented by the department and be held accountable to meet the criteria set forth by management.
Oversees all aspects of slot guest service; works closely with all departments, including Security, Surveillance, Players Club, VIP Services, Beverage and Cashiers.
Establishes and develops relationships with guests through positive, effective interaction focusing on loyalty and profitability of specific player segments.
Monitors slot play, staff members and all associated operational areas to ensure compliance with applicable regulations, internal policies and procedures.
May work in the capacity of a Slot Guest Service Representative.
Attend and participate in meetings, completing follow-up as assigned.
Perform work regularly and predictably.
Responsible for cleaning and sanitizing work and public spaces.
Other duties as assigned.