SLOT SUPERVISOR

Tamaya Enterprises Inc. d•Santa Ana Pueblo, NM

4d•Onsite

About The Position

The Slot Shift Supervisor is responsible for the successful operation of the slot floor and supervises the operation on an assigned shift, monitoring the performance of Slot staff. Expectations of Leadership: Actively support, demonstrate, and promote the company’s core values. Be approachable and engaging with fellow team members. Always treat individuals with dignity and respect regardless of job position. Demonstrate maturity through exhibiting excellent listening skills. Make educating, inspiring, and motivating your team central to your mission.

Requirements

Preference is given to qualified Santa Ana Tribal Members.
High School Diploma or GED required.
Must be 21 years of age or older.
Must possess excellent supervisory and coaching skills.
Must possess a positive attitude towards guests and co-workers.
Must possess good communication and writing skills.
Must be self-motivated, enthusiastic and work well as a part of a team.
Must ascertain jackpot levels, payout schedules and pay table information.
Knowledge of basic machine functions and trouble shooting.
Possess problem-solving skills based on machine display, error and tilt codes.
Follow all rules and regulations established for Santa Ana Star Casino.
A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
All employees are required to proficiently use a smartphone for company applications, email, and text.
Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.
Maintains a strict level of confidentiality regarding company information.
Must be able to work independently and exercise good judgment in handling a variety of situations.
Must have excellent problem-solving abilities.
Must be a detail oriented, organized individual with the ability to multi-task.
Must be able to work in a fast-paced environment.
Must be able to deal with stressful situations in a professional manner.
Display strong verbal and written communication skills
Proven ability to handle conflict situations.
Must be a Team Player.

Responsibilities

Ensure excellent guest service.
Ensure that Slot Attendants are serving the guest in a timely manner.
Ensure proper paperwork is used for taxable Jackpots, completed and turned in on time.
Ensure all keys are signed in and out.
Ensure all money banks are accounted for as applicable.
Assist with slot machine jackpots, when needed.
Create road maps for the Floor Attendants for the following day.
Monitors slot activities for adherence to department policies and procedures.
Safeguards departmental assets.
Responsible for accurate processing of paperwork in accordance with procedures.
Prepares Performance Evaluation(s) for assigned Slot Attendants
Performs other duties as assigned.