Slot Supervisor
CAHUILLA•Anza, CA
•Onsite
About The Position
Supervise and coordinates activities of the casino Guest Service Representatives. Coordinate the team effort to maximize a positive guest experience. Assign sections to slot host. Ensure the security of funds. Supervise all activities on the floor to comply with all proper company and state regulatory agencies policies and procedures. This position will be cross-trained to assist with Slot Technician projects and other technical needs as required, providing additional support to the Slot Operations team.
Requirements
- Must be 21 years of age.
- Must have basic math skills
- Must meet requirements to qualify for a Cahuilla Casino Gaming License.
- Ability to obtain and maintain a Cahuilla Gaming License and submit to random drug and/or alcohol testing.
- Ability to obtain a California Driver’s License.
- Ability to complete necessary Casino Essentials courses to carry out the job responsibilities.
- Ability to provide necessary required licenses or certifications
- Must be willing to work nights, holidays and weekends.
Nice To Haves
- Bilingual in Spanish (preferred).
Responsibilities
- Establish and maintain positive and friendly relationships with our guests, managerial staff, co-workers and the general public.
- Develops and maintains patron loyalty; arbitrates patron disputes.
- Handle guest relations and minor discrepancies on the casino floor.
- Assists with the monitoring, directing, supervising and observing slot activities for adherence to company policies and gaming regulatory requirements.
- Promotes compliance towards all applicable rules and regulations. This includes, but is not limited to Gaming Commission Regulations, Slot Standard Operating Procedures, Policies and Procedures, Title 31 Bank Secrecy Act, and Employee Handbook.
- Assists in the hiring, training, evaluating and monitoring of slot personnel.
- Approves and verifies slot machine payouts; Approves and verifies jackpot payouts.
- Submits end of shift reports as required.
- Ensure required facilities and equipment is available, clean and functioning properly.
- Provide information to guests as to how to play various gaming machines and general information about the casino promotions and games offered.
- Troubleshoot and perform minor repairs to slot machines and document every intervention.
- Perform basic mathematical computations (add, subtract, multiply and divide in all units of measures).
Benefits
- Drug and alcohol-free workplace
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
