Slot Technician - Slot Operations
About The Position
The Slot Technician is responsible for performing a wide variety of diagnoses and repairs of slot machines, with infrequent assistance. This role requires extensive knowledge of both mechanical and electronic aspects of slot machine repair and may involve providing training or assistance to less experienced technicians. The Slot Technician will analyze and respond to a variety of customer service related issues, and is responsible for the repair and maintenance of component level electronic circuitry in gaming devices, as well as the installation and removal of gaming devices. Daily tasks include preventative maintenance, troubleshooting ticket-in/ticket-out and coin machines, clearing coin and bill jams, assisting with game conversions and firmware upgrades, investigating ticket issues, maintaining inventory, and calibrating currency validators. The role also involves executing machine moves, game conversions, installations, and floor upgrades. Additionally, the technician is responsible for investigating device malfunctions, performing repairs and preventative maintenance on all slot machines, cleaning and sanitizing work and public spaces, and adhering to all Indiana Gaming Regulations.
Requirements
- High school diploma or equivalent.
- Good communication skills.
- Basic computer skills.
- Electronic background or minimum two-year experience in slot operations.
- Two (2) or more years’ experience in the Gaming Industry or an equivalent customer service environment.
- Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be twenty-one (21) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
- Knowledge of pertinent federal, state, and local laws, codes, and regulations.
- Knowledge of electronics at the circuit board level.
- Knowledge of technical experience and training with slots.
- Knowledge of electronic and computer programming.
- Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Ability to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
- Ability to present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to interpret and explain policies and procedures.
- Ability to consistently communicate effectively with guests, as well as all levels of team members.
- Ability to observe and direct actions of subordinates/trainees.
- Ability to inspect and maintain areas for which responsible.
- Ability to review and comprehend all necessary documentation.
- Ability to use all machine test equipment.
Nice To Haves
- Prior experience in the Gaming industry strongly preferred.
- Team Leadership and motivational skills
Responsibilities
- Perform a wide variety of diagnoses and repairs of slot machines.
- Analyze and respond to a variety of customer service related issues.
- Repair and maintain component level electronic circuitry in gaming devices.
- Install and remove gaming devices.
- Perform day-to-day preventative maintenance.
- Troubleshoot ticket-in ticket-out and coin machines.
- Clear coin jams and bill validator jams.
- Assist in game conversions and firmware upgrades.
- Investigate and verify ticket issues.
- Maintain inventory of supplies needed to perform job function.
- Maintain and calibrate currency validators.
- Execute machine moves, game conversions, installations, and floor upgrades of current ticket-in ticket out products.
- Investigate device malfunctions of various gaming devices.
- Perform the day-to-day repair and preventative maintenance of all slot machines.
- Perform work regularly, predictably and in a professional manner.
- Responsible for cleaning and sanitizing work and public spaces.
- Adhere to all Indiana Gaming Regulations.
- Attend seminars when needed.
Benefits
- Comprehensive benefits package
- Health and well-being support for team members and their families
- Benefits may vary with employment status
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
