Slot Technician
About The Position
The Slot Technician troubleshoots slot machines and other gaming and non-gaming equipment, performing repairs to correct minor mechanical, electrical, and electronic failures. The position responds to floor calls, maintains repair and maintenance documentation, supports machine moves and other projects, and follows technical operations procedures and applicable gaming regulations. Technicians provide professional customer and employee service and help resolve customer complaints or disputes. Working hours are based on a 24-hour schedule and may change; the employee must be willing to work any shift and weekends. Other duties may be assigned as needed. This position has no supervisory responsibilities.
Requirements
- Minimum age of 21.
- High school diploma or GED, and one to three months of related experience and/or training, or an equivalent combination of education and experience.
- Basic computer aptitude.
- Excellent interpersonal, problem-solving, and customer service skills.
- Ability to work under a team management approach.
- Willingness to work any shift and weekends.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
- Ability to perform basic arithmetic, compute rates, ratios, and percentages, and draw and interpret bar graphs.
- Ability to solve practical problems and interpret written, oral, diagram, or schedule-based instructions.
- High security gaming license issued by the Paskenta Gaming Commission.
- Must obtain Title 31 certification through training provided by Rolling Hills Casino.
- Ability to meet the stated physical demands, including occasionally lifting or moving up to 100 pounds.
Nice To Haves
- Knowledge of slot machine functions.
- Strong electrical or mechanical background.
- Ability to speak a second language.
Responsibilities
- Diagnose faulty equipment.
- Read and understand electronic schematics.
- Safely and effectively operate shop tools, including hand tools, soldering equipment, and electronic test equipment such as ohm meters and power supplies.
- Maintain department repair logs, shift logs, preventive maintenance logs, and other required documentation.
- Use machine entry procedures to identify or prevent future equipment problems.
- Complete machine moves and other assigned projects.
- Respond to floor calls within three minutes.
- Develop a basic understanding of the parts ordering and stocking system.
- Maintain the security of equipment records and funds.
- Follow technical operations policies and procedures, and provide input on ways to streamline them or improve equipment safety and security.
- Provide professional, exceptional service to customers and employees and use appropriate interpersonal skills.
- Share information with other departments to support their work and assist in resolving customer complaints or disputes.
- Learn, understand, and comply with company policies and procedures, MICS, Gaming Regulations, and Title 31 requirements.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
