SUPERVISOR SECURITY SHIFT

LOUISIANA DOWNS INVESTMENT COMPANY•Bossier City, LA

About The Position

The Supervisor Security Shift supervises, trains, and coordinates guest safety staff to ensure compliance with policies and provide a safe environment for guests and employees. The role oversees the Security staff assigned to a particular shift, manages personnel and resources, assigns work, monitors performance, and handles emergencies. It also includes employee selection, training, performance reviews, employee relations, and recommending or administering personnel actions.

Requirements

Skills in investigation and knowledge of gaming regulations and company internal controls.
Excellent written and oral communication skills.
Excellent supervisory and interpersonal skills.
Excellent customer and employee relations skills.
Ability to obtain Alcohol Awareness, First Aid, and CPR certifications.
Ability to work well with coworkers and as part of a team.
Well-groomed appearance.
Valid Louisiana Driver’s License, with no DUI’s or suspensions within the last three years.
Ability to physically restrain adults weighing more than 200 pounds.
Ability to respond calmly in crisis and stressful situations and work independently.
Ability to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces and stairs.
Ability to lift and carry up to 60 pounds and push or pull up to 150 pounds.
Ability to make rational decisions when handling guest and employee issues.
Ability to see and remember specific incident and personal details.
Ability to give court testimony when necessary and write detailed reports.
Ability to respond to visual and aural cues.

Nice To Haves

Previous security experience is preferred.

Responsibilities

Manage personnel and resources and ensure policies and procedures are followed.
Ensure reports and correspondence are completed accurately and on time; review reports for accuracy and completeness.
Answer telephones with proper etiquette and dispatch calls to appropriate departments.
Control responding forces and handle emergencies using proper methods and safety procedures.
Set standards, train, and evaluate subordinates consistently and tactfully.
Perform Security Officer duties as needed.
Determine daily personnel requirements to accommodate property peak hours.
Supervise all Security staff assigned to the shift.
Hold roll call and assign duties at the beginning of the shift.
Continually evaluate subordinates' alertness, appearance, and performance.
Report identified unsafe conditions to the Director and brief the Director on relevant matters and incidents from the previous shift.
Conduct on-the-job training for new Officers assigned to the shift.
Respond to fire alarms and other emergencies on the property.
Assist Executives and Supervisors.
Schedule personnel for special events, vacations, and needed replacements.
Verify and approve trespass warnings and detentions.
Investigate Security complaints from guests, department heads, and others.
Discipline subordinates when necessary and ensure the chain of command is followed for personnel grievances or problems.
Ensure Security personnel's monetary transactions comply with State Gaming Regulations.
Carry out duties and tasks delegated by the Director of Security.
Interview, train, and select employees.
Conduct performance reviews and make or recommend wage increases and promotions.
Provide for safety and security; handle employee complaints and grievances; recommend or administer disciplinary action.
Plan work, supervise and monitor work, and monitor compliance with federal, state, and gaming laws.