Security Shift Supervisor

Securitas•Westminster, MD

17h•Onsite

About The Position

The Security Shift Supervisor oversees Security Officers, Lead Officers, and other assigned personnel at client sites, ensuring post orders are followed, rounds are completed, and required reports are filed. The role serves as the supervisor on Saturdays and Sundays from 1445 to 2245 and is trained on all posts. Responsibilities include scheduling, managing call-offs, training, coaching, and disciplining officers; monitoring CCTV cameras; conducting patrols and rounds of up to 3 miles; and serving as the primary point of contact for incidents. Incidents must be reported to the District Manager. The supervisor helps ensure adequate post coverage, submits payroll and personnel information, prepares and files reports, inspects posts, and meets with employees and client representatives. The position may also perform Security Officer duties according to post orders and company policy. The role requires strong customer service, communication, and leadership skills.

Requirements

High school diploma or GED and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential job functions.
More than 2 years of security experience required.
Strong customer service, communication, leadership, interpersonal, and organizational skills.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures; ability to provide positive direction and motivate performance.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual, urgent, or stressful circumstances and handle multiple tasks concurrently.
Ability to learn and carry out written, oral, or diagrammatic instructions and adapt to different sites and post procedures.
Ability to write routine correspondence, logs, and reports; courteous telephone manner.
Understanding of a variety of security and safety devices and controls.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, as well as any mandatory licensing requirements.
Ability to use a keyboard, basic computer functions, and controls; communicate clearly by seeing, hearing, speaking, and writing.
Ability to walk, stand, sit, climb stairs, and traverse inclines or uneven terrain; occasional reaching, stooping, kneeling, crouching, and crawling.
Frequent lifting or moving of up to 10 pounds and occasional lifting or moving of up to 25 pounds.
Ability to use a vehicle regularly for job duties.
Ability to work overtime without advance notice when required.

Nice To Haves

Minimum 2 years of experience in retail is preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other assigned personnel at one or more client posts.
Ensure post orders are followed, scheduled rounds are completed, and required reports are filed.
Notify appropriate authorities and the client in emergency situations, and report incidents to the District Manager.
Schedule staff and manage call-offs; help ensure adequate coverage of all posts and positions.
Train officers and review post orders and assignment details with subordinates.
Coach and discipline personnel, meet with employees, and document coaching and disciplinary actions.
Assist with submitting payroll and personnel information.
Prepare, file, and submit reports as required.
Inspect posts as scheduled and outline tasks and responsibilities to subordinates.
Meet with client representatives to confirm security requirements are being met and provide customer service.
Carry out assigned supervisory functions, which may include interviewing, orienting, assigning and directing work, appraising performance, addressing complaints, resolving problems, and making hiring or termination recommendations.
Monitor CCTV cameras and conduct patrols and rounds of up to 3 miles.
Serve as the primary point of contact for incidents.
May perform Security Officer duties in accordance with post orders and company policy.