Supervisor, Ride Operations

SeaWorld•Williamsburg, VA

11d•Onsite

About The Position

Busch Gardens is a place of thrills, fun and positive, lasting memories. As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

Requirements

At least 17 years of age
At least 4 days of unrestricted availability including weekends and holidays during peak season
At least 3 days of unrestricted availability including weekends and holidays during the off season
Able to complete provided CPR/AED training/certification
Able to be trained and certified at all assigned areas and job functions
Able to climb stairs/ladders
Able to operate and maneuver in/around tight spaces
Able to use heavy equipment for cleaning
Comfortable with exposure to noise and vibrations
Able to work in all weather conditions and temperature extremes
Able to train on and properly use protective gear
Comfortable working around fumes/dust/odor
Able to bend, sit, stand, squat, stoop, walk, kneel, reach with hands and arms at shoulder level or below, climb and reach with hands and arms above shoulder level
Stand, walk, and/or sit for prolonged periods of time
Ability to positively interact with guests, co-workers, and vendors of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
Comfortable speaking in front of large groups of guests and team members
Able to remain calm and professional during challenging situations
Excellent written and verbal communication skills
Working knowledge of all Microsoft Office applications
Skilled in organization and planning
Able to lift or move 75lbs

Nice To Haves

Possession of a valid state driver's license preferred
1 Year in Theme Park ride operation preferred
Troubleshooting — Determining causes of operating errors and deciding what to do about it.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Equipment Selection — Determining the kind of tools and equipment needed to do a job.
Time Management — Managing one's own time and the time of others.
Speaking — Talking to others to convey information effectively.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Responsibilities

Lead and inspire a team of ambassadors in delivering an exemplary level of guest service.
Model a positive attitude, a high level of energy and an unyielding commitment to quality.
Ensure a safe environment for all team members, guests, and animals.
Responsible for the development of Assistant Supervisor and ambassadors by providing training, feedback and coaching.
Ensure compliance to all state/federal regulations, park policies, and department procedures.
Ensure ambassadors receive break and meal periods in accordance with company policy and applicable law.
Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve.
Maintain inventory and stock/replace areas supplies and equipment as needed.
Conduct equipment and safety checks in compliance with department and company standards.
Attend to ambassadors and follow park protocol in emergency situations.
Respond to ambassador and guest needs.
Communicate effectively with other areas within the department as well as other departments in the park.
Track information to complete daily and weekly reports.
Report to leadership regarding the status of projects and completed assignments.