Supervisor, Revenue Cycle - Monroeville, PA (Hybrid)
About The Position
CVS Health Specialty Pharmacy, a mail service pharmacy in the Monroeville area, is hiring a full-time Supervisor, Revenue Cycle. The Credit Balance and Refund Supervisor is responsible for timely resolution of credit balances and refunds to patients, governmental agencies, and other third-party payers. The position manages accounts receivable reporting and workflows, ensures compliance with refund and offset requirements, and supervises staff to meet operational, productivity, and quality goals. The role is based at the Monroeville facility, offers free parking, and requires living within a one-hour commute of the office. The team works in a fast-paced, team-focused environment, with tools and resources provided to support success.
Requirements
- At least 1 year of insurance billing or collections, accounts receivable, health plan claims processing or adjudication, or other acceptable related experience in healthcare insurance.
- Must live within a one-hour commute of the Monroeville, Pennsylvania office.
- Verifiable high school diploma or GED.
Nice To Haves
- At least 1 year of leadership experience.
- At least 3 years of insurance billing or collections, accounts receivable, health plan claims adjudication, or other acceptable related experience in healthcare insurance.
- Ability to coach, manage, develop, and guide employee performance while establishing meaningful team goals and objectives.
- Ability to find creative solutions to issues and encourage creativity within the team.
- Ability to develop a highly productive team through strong communication and feedback.
- Experience in a high-volume, fast-paced production environment.
- Strong organizational skills and ability to prioritize work, multitask, and follow through on assignments.
- Strong presentation skills.
- Excellent oral, written, and interpersonal communication skills.
- Prior experience with accounts receivable reporting, including trending, aging, and forecasting.
- Proficiency with MS Office applications, particularly Excel.
- Ability to translate and effectively analyze large data sets.
- Self-motivated, with the ability to work independently and as part of a cross-functional team.
- Bachelor’s degree.
Responsibilities
- Manage accounts receivable reports and aging buckets; analyze accounts receivable to identify problem areas and trends, recommend and implement solutions, explain fluctuations, and maintain department workflow.
- Meet compliance guidelines for timely and accurate refunds and offsets.
- Complete accounts receivable reporting, including collector aging reports, team metrics, and compliance results.
- Supervise staff to meet daily operational needs, productivity compliance, and quality goals.
- Interview, hire, evaluate, and review staff performance; coach and counsel employees; take disciplinary action; and provide daily supervision to ensure department and company policies and procedures are followed.
- Provide excellent customer service.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources to support physical, emotional, and financial well-being, based on eligibility
- CVS Health bonus, commission, or short-term incentive program eligibility
- Free parking
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
