Supervisor, Registration

VARIETY CARE INC•Oklahoma City, OK

6d•Onsite

About The Position

The Supervisor of Registration Specialists oversees the efficient and accurate entry of patient registration information into the OCHIN Epic system before scheduled appointments. The supervisor leads and develops the registration team, maintains knowledge of Oklahoma FQHC billing requirements, and works with operations, billing, EHR support, and other administrative professionals to improve workflows, patient care delivery, team performance, and compliance. This role supervises daily work, sets priorities, monitors productivity and quality, supports staff with complex registration and eligibility issues, and participates in hiring, onboarding, training, and performance management. It oversees registration processes related to FQHC financial and documentation requirements, including the Sliding Fee Discount Program and income documentation. The supervisor serves as an escalation resource and collaborates with clinic and revenue cycle teams, payers, and insurance representatives to resolve issues affecting registration accuracy, patient access, claims, reimbursement, and patient balances. The role develops and performs quality audits, identifies and addresses recurring errors, ensures compliance with applicable payer, HIPAA, FQHC, and organizational requirements, and protects patient and organizational information. Success is measured by timely and accurate registration and eligibility work, staff performance, audit effectiveness, reduced registration-related denials and rework, and effective cross-functional communication. The position is full-time, day shift, and based in an office in Oklahoma City, Oklahoma. Work primarily involves prolonged sitting and computer use, with occasional lifting or moving of up to 25 pounds. Occasional evening, weekend, or extended-hour work may be required based on departmental or organizational needs.

Requirements

High school diploma or GED equivalent; a combination of education, specialized training, and directly relevant experience may be considered.
At least two years of experience as a Registration Specialist or in healthcare registration, patient access, insurance eligibility and benefit verification, medical billing, Revenue Cycle Management, or a closely related function.
At least one year of experience supervising or leading others, directly or indirectly, including through projects, subject-matter expertise, or training.
Experience with Medicare, Medicaid, Medicaid managed care, commercial insurance, and other healthcare payers.
Experience with Sliding Fee Discount Program processes and Federally Qualified Health Center income documentation requirements.
Advanced experience with Epic registration, eligibility, and related Revenue Cycle Management workflows.
Demonstrated ability to coordinate high-volume work, manage competing priorities, and meet critical deadlines.
Experience identifying and resolving complex patient registration, eligibility, insurance, or patient account issues.
Proficiency with electronic health record and/or practice management systems.
Experience using electronic eligibility tools, payer portals, and other insurance verification resources.
Proficiency with Microsoft Office applications, including spreadsheets, reports, email, and other business applications.
Ability to interpret insurance eligibility, benefits, plan requirements, payer information, and patient financial responsibility.
Ability to use reports, work queues, audits, and performance data to monitor work completion and quality.
Ability to develop and maintain procedures, workflows, trackers, reference materials, and staff training resources.
Ability to communicate effectively in person, electronically, by telephone, and in writing.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Formal education or specialized training in healthcare administration, business, Revenue Cycle Management, or a related field.

Responsibilities

Supervise Registration Specialists’ daily activities and ensure work is accurate, consistent, and completed within established timeframes.
Set daily priorities and distribute or reassign work based on schedules, staffing, volume, deadlines, and operational needs.
Monitor productivity, quality, attendance, work queues, outstanding tasks, and completion of pre-service registration and eligibility activities.
Coach, direct, and provide feedback to staff; manage performance and address or escalate recurring concerns.
Participate in recruitment, interviewing, onboarding, training, competency assessment, and ongoing staff development.
Guide staff through complex eligibility, coordination of benefits, PCP, plan, and payer issues.
Oversee registration processes supporting FQHC financial and documentation requirements, including the Sliding Fee Discount Program and income documentation.
Serve as an escalation resource for registration, eligibility, benefits, PCP requirements, patient financial responsibility, and related front-end revenue cycle issues.
Collaborate with clinic leadership, operations, billing, EHR support, and Revenue Cycle Management functions to resolve issues affecting registration, patient access, claims, reimbursement, and patient balances.
Contact insurance carriers and payer representatives as needed to research or resolve complex eligibility and benefit issues.
Provide the Revenue Cycle Management Director with timely updates about team performance, staffing, workflow barriers, payer and system issues, quality trends, and operational risks.
Develop, maintain, and conduct routine audits of registration, insurance, eligibility, benefit verification, financial information, and required FQHC documentation.
Monitor registration accuracy, identify errors and omissions, track and trend front-end errors, and collaborate on root-cause resolution.
Ensure registration activities comply with Medicare, Medicaid, commercial payer, HIPAA, FQHC, organizational, and other applicable requirements.
Protect the confidentiality and integrity of protected health information, financial information, and organizational data.
Promote accuracy, customer service, accountability, efficiency, and continuous improvement while managing competing priorities and interruptions.
Maintain current knowledge of healthcare registration, insurance eligibility, payer requirements, FQHC financial processes, and front-end revenue cycle practices.
Complete required education, training, health screenings, and other employment requirements within established timeframes.
Perform other duties and special projects as assigned by the RCM Director or organizational leadership.