Hospital Registration Supervisor

UnitedHealth Group•Fridley, MN

4d•$60,200 - $107,400•Onsite

About The Position

The Hospital Registration Supervisor manages the department’s day-to-day operations, including staff supervision, issue resolution, individual productivity, and serving as a technical resource. The supervisor supports and develops staff by analyzing performance metrics, providing feedback, and conducting training and other educational opportunities. The role ensures compliance with applicable regulations and standards, including HIPAA, Medicare, Medicaid, and billing standards. It may include oversight of a union or contracted site. The position is located at 550 Osborne Rd, Fridley, MN 55432, and may require occasional travel to other local sites for in-person leadership meetings.

Requirements

3+ years of revenue cycle experience.
Intermediate proficiency with Microsoft Office products.
Ability to occasionally travel to other local sites for in-person leadership meetings.
Must be 18 years of age or older.

Nice To Haves

2+ years of supervisory experience.

Responsibilities

Coordinate day-to-day support for staff and the department.
Address staff turnover, education, and training.
Provide formal and informal coaching and feedback to employees.
Manage performance issues and reviews, and conduct timely, constructive performance evaluations.
Assess training needs and conduct training or other educational opportunities.
Analyze performance metrics to identify and resolve trends and issues.
Monitor and report staff quality and productivity through monthly audits.
Interview, hire, and mentor new staff.
Manage timekeeping and attendance.
Act as a technical resource for staff and patients.
Proactively identify, address, and resolve issues and concerns.
Complete monthly one-on-ones and rounding to maintain employee engagement.
Oversee and guide employees’ work, communicating with team members and other departments to support smooth operations.
Work with the manager on program and staff development.
Collaborate with the manager to establish policies and procedures.
Organize and conduct effective in-person staff meetings throughout the year.
Execute and implement approved budgets and financials.
May communicate developed budgets and manage the developed budget.
Perform other duties as assigned.