Registration Supervisor | Full-Time

North Canyon Medical Center, Inc.•Twin Falls, ID

About The Position

The Registration Supervisor oversees daily registration operations and works closely with the Clinic Manager to provide leadership, support, and oversight for the registration team. The role monitors workflow efficiency, work quality, productivity metrics, and operational performance. It also includes training and onboarding employees, scheduling, hiring, conducting audits, supporting staff development, assisting with training materials and quality assurance initiatives, and serving as a primary resource for staff. The supervisor coordinates training as needed, serves as the first point of escalation for workflow and process questions, and helps ensure consistent, high-quality patient service and operational excellence. The position requires flexibility in hours and scheduling to meet organizational needs, including occasional travel to other organizational sites and participation in health fairs, community events, and other activities that may occur outside regular business hours.

Requirements

Excellent oral comprehension, oral expression, written comprehension, and written expression.
Computer and Electronic Health Record experience.
Outstanding public relations and customer service experience.
Ability to maintain accuracy while handling interruptions.
Ability to use sound judgment and cope with potentially stressful situations.
Ability and willingness to exhibit behaviors consistent with standards for performance improvement and organizational values, including efficiency and financial responsibility, safety, partnership and service, teamwork, compassion, integrity, trust, and respect.
Ability and willingness to exhibit behaviors consistent with principles for service excellence.

Nice To Haves

Two years of clerical experience, people management, and patient access experience.
Medical terminology.

Responsibilities

Oversee daily registration operations and provide leadership, support, and oversight for the registration team in collaboration with the Clinic Manager.
Monitor workflow efficiency, work quality, productivity metrics, and operational performance.
Train and onboard new employees.
Manage scheduling and hiring.
Conduct audits.
Support staff development and assist with training materials and quality assurance initiatives.
Serve as a primary resource for staff and coordinate training as needed.
Act as the first point of escalation for workflow and process questions.
Help ensure consistent, high-quality patient service and operational excellence.
Travel occasionally to other organizational sites and participate in health fairs, community events, and other activities, including those outside regular business hours.