Supervisor Ramp - ABQ

Southwest Airlines • Albuquerque, NM

2d • Onsite

About The Position

The Supervisor Ramp leads Ramp Agents and oversees daily ramp and airport operations to support safe, secure, efficient, and on-time aircraft service. The role coordinates across departments, monitors ground support performance and operational metrics, ensures equipment is ready, and addresses safety, service, staffing, and performance issues. The Supervisor also handles employee coaching and development, training compliance, scheduling and shift bids, gate control, payroll and attendance reporting, delay coding, and labor agreement administration. Work shifts are assigned based on seniority and may include early mornings, late evenings, weekends, and holidays.

External applicants will be considered only if they are current residents of New Mexico. Applicants are not eligible for consideration if they were interviewed for the Supervisor Ramp position at ABQ within the past 12 months and were not selected. Applicants must be authorized to work in the United States; sponsorship is not available. Compensation is $36.00–$37.50 per hour, depending on qualifications and experience, with opportunities for overtime and shift premiums. Additional bonus opportunities may be available for eligible roles at the Company's discretion.

Requirements

• Broad, fully functioning knowledge of airline operations.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources modeling, leadership, production methods, and coordination of people and resources.
• Knowledge of applicable collective bargaining agreements and their application.
• Knowledge of transportation principles and methods, including the relative costs and benefits of moving people or goods.
• Knowledge of customer service principles and processes, including needs assessment, service quality standards, and customer satisfaction evaluation.
• Knowledge of relevant equipment, policies, procedures, and strategies for security operations and protection of people, data, property, and institutions.
• Knowledge of administrative and clerical procedures and systems, including word processing, records management, forms, and office terminology.
• Skill in using logic and reasoning to assess alternatives and solve problems.
• Skill in understanding the implications of new information for current and future problem-solving and decision-making.
• Ability to listen to, understand, and communicate ideas in writing and speech.
• Ability to recognize and address performance and safety concerns in a timely manner.
• Must be able to obtain a SIDA badge and meet local airport requirements.
• Must possess a current, valid U.S.-issued driver's license.
• Must be able to obtain GSC qualification and comply with the DOT drug and alcohol testing program.
• Must be at least 18 years of age.
• Must be a U.S. citizen or authorized to work in the United States; no current or future work authorization sponsorship is available.
• Must comply with Company appearance and attendance standards.
• Must communicate and interact in English to meet job demands.
• Must be able to use a computer and office productivity tools with sufficient speed and accuracy.
• Must be able to lift and move items of 70 pounds or more on a regular basis and repetitively lift 40–50 pounds on raised surfaces.
• Must be able to climb, bend, kneel, crawl, and stoop frequently and for extended periods.

Nice To Haves

• Station Leadership may require obtaining a Customs' Seal and meeting requirements to work on international flights.

Responsibilities

• Coordinate with departments to maintain station on-time performance, employee morale, and Customer satisfaction.
• Monitor and guide ground support performance to ensure requirements are met.
• Ensure equipment, including ground support equipment (GSE), is maintained and available for operations.
• Oversee daily airport operations to provide a safe, secure, legally compliant, and service-conscious environment.
• Make operational decisions to meet performance goals, monitor and assign flight gate control, and assign and track Agents for training compliance.
• Maintain a safe work environment and institute programs intended to reduce accidents and injuries.
• Provide consistent operational status updates to leaders and employees.
• Forecast situations that may affect operations, monitor key metrics and results, and hold responsible parties accountable.
• Review and ensure accurate delay coding.
• Work with staff planning to build bids aligned with departmental hourly goals.
• Perform daily administrative work, including building and closing shift bids, preparing work assignments, payroll and attendance reports, monitoring staffing, and verifying appropriate overtime use.
• Ensure proper administration of labor contracts and agreements, with emphasis on minimizing labor disputes.
• Guide, coach, develop, and engage team members using Southwest talent management practices; support inclusion, recognition, safety, and continued learning.
• Perform other job duties as directed by the Employee's Leaders.

Benefits

• Free travel on any open seat on Southwest flights for the employee and eligible dependents.
• Company dollar-for-dollar 401(k) match of up to 9.3% of eligible earnings, subject to plan terms and vesting schedule.
• 3% Short Term Incentive bonus on base salary, aligned with company performance.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, at the Company's discretion and subject to plan vesting terms.
• Competitive health insurance for the employee and eligible dependents, with coverage options effective from the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed