Ramp Supervisor

Piedmont Airlines•Albany, NY

1d•Onsite

About The Position

Piedmont Airlines is seeking a Ramp Supervisor for its Ground Handling Department. The position manages departmental operational activities in accordance with established policies and procedures, oversees and delivers ramp training, coordinates schedules, and provides hands-on support to the Training Department. The supervisor manages employees, monitors operational performance and customer service, and adjusts to changing conditions to support on-time performance. This position reports to the General Manager. The role involves working in an airport ramp environment with varied weather conditions and elevated noise levels, as well as using computers and other office equipment. Work may include all shifts, weekends, nights, holidays, and irregular shifts. Employment is contingent on a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Proof of high school or GED completion and a minimum age of 18 are required.

Requirements

Outstanding organizational skills and ability to multitask.
Ability to work independently and set and meet personal deadlines.
Ability to work well with all levels of management and support staff.
Ability to defuse conflicts among team members.
Familiarity with Microsoft Office Suite.
Ability to work a flexible schedule.
Valid driver’s license and clear driving record.
Successful 10-year Criminal History Records Check and drug screen, as required.
Proof of high school or GED completion.
Minimum age of 18.

Nice To Haves

Previous airline management experience.
Current Piedmont employee with a minimum of six months of service.
Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents.
Extensive knowledge of QIK and Sabre.
Bachelor’s degree in Aviation, Business, or a related field.

Responsibilities

Provide oversight and direct on-the-job training for new hires and recurrent training for existing employees in all ramp functions.
Conduct briefings and distribute training materials and checklists to mentors.
Create and coordinate schedules.
Provide hands-on assistance to the Training Department and feedback to direct managers.
Approve employees for release to duty after they complete training programs.
Coach staff and provide career development.
Correct non-compliant behavior and impose disciplinary action as required.
Understand the corporate culture, policies, and goals, and implement them in daily work routines.
Manage employees with varied duties.
Complete administrative duties, including daily, weekly, and monthly reports.
Maximize station operational performance by adapting to changing conditions and proactively solving problems.
Supervise, direct, and monitor personnel, adjusting assignments as needed to ensure on-time performance and quality customer service.
Provide operational support when employee absences affect the operation.