Supervisor Ramp - ABQ

Southwest Airlines • Albuquerque, NM

3d • $36 - $38 • Onsite

About The Position

The Supervisor Ramp leads Ramp Agents and oversees ground operations at the Albuquerque station. The role helps ensure aircraft arrive and depart safely and on schedule by guiding employees, monitoring safety and performance, maintaining equipment readiness, and coordinating with other Airport Operations teams. The Supervisor also handles staffing, training, scheduling, administrative reporting, and operational problem-solving. Assigned shifts are based on seniority and may include early mornings, late evenings, weekends, and holidays.

The position requires broad knowledge of airline operations and the ability to recognize and address performance and safety concerns. Candidates must be able to obtain a SIDA badge and GSC qualification, hold a current U.S.-issued driver’s license, and comply with the DOT drug and alcohol testing program. A Customs’ Seal may be required for international-flight work. Applicants must be at least 18 and authorized to work in the United States; sponsorship is not available. External applicants must currently reside in New Mexico.

Requirements

• Fully functioning, broad knowledge of Airline Operations.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Knowledge of applicable Collective Bargaining Agreements and their application.
• Knowledge of transportation principles and methods for moving people or goods by air, rail, sea, or road, including relative costs and benefits.
• Knowledge of customer and personal service principles and processes, including needs assessment, service quality standards, and customer satisfaction evaluation.
• Knowledge of equipment, policies, procedures, and strategies related to security operations.
• Knowledge of administrative and clerical procedures and systems, including word processing, records management, forms, and office terminology.
• Ability to use logic and reasoning to assess alternative solutions and approaches to problems.
• Ability to understand how new information affects current and future problem-solving and decision-making.
• Ability to listen to, understand, and communicate ideas in writing and speech.
• Ability to recognize and address performance and safety concerns promptly.
• Must be able to obtain a SIDA badge and meet local airport requirements.
• Must possess a current, valid driver’s license issued in the United States.
• Must be able to obtain GSC qualification and comply with the DOT drug and alcohol testing program.
• May be required to obtain a Customs’ Seal and meet requirements for working on international flights.
• Must be at least 18 years old and be a U.S. citizen or authorized to work in the United States; no current or future work-authorization sponsorship is available.
• Must comply with Company attendance and appearance standards.
• External applicants must be current residents of New Mexico.
• External applicants are not eligible for consideration if they were interviewed for the Supervisor Ramp position at ABQ within the last 12 months and were not selected.
• Must be able to communicate and interact in English to meet job demands.
• Must be able to use a computer and office productivity tools with sufficient speed and accuracy.
• Must be able to work from a limited-space workstation, desk, or office area for extended periods.
• Must be able to work with potential exposure to excessive noise, vibrations, and other sensory conditions, as well as outdoor and inclement weather conditions.
• Must be able to lift and move items weighing 70 pounds or more regularly and repetitively lift 40 to 50 pounds on raised surfaces.
• Must be able to climb, bend, kneel, crawl, and stoop frequently and for extended periods.

Responsibilities

• Coordinate with all departments to support station on-time performance, employee morale, and Customer satisfaction.
• Monitor and guide ground support performance to ensure requirements are met.
• Ensure equipment, including ground support equipment (GSE), is maintained and available for operations.
• Oversee day-to-day airport operations to maintain a safe, secure, legally compliant, and service-conscious environment.
• Make operational decisions, monitor and assign gate control for flights, and assign and track Agents for training compliance.
• Maintain a safe working environment and institute programs intended to reduce accidents and injuries.
• Provide consistent status updates to leaders and employees.
• Forecast operational situations that may affect operations, track performance against key metrics, hold responsible parties accountable, and review delay coding for accuracy.
• Work with staff planning to build bids aligned with departmental hourly goals.
• Complete daily administrative duties, including building and closing shift bids, preparing work assignments, processing payroll and attendance reports, monitoring staffing, and verifying appropriate overtime use.
• Administer labor contracts and agreements, with an emphasis on minimizing labor disputes.
• Coach, develop, and engage team members using Southwest talent management practices; foster inclusion, recognition, and support for a safe work environment; and participate in continuous learning and development.
• Perform other job duties as directed by the Employee’s Leaders.

Benefits

• Free standby travel on open seats on Southwest flights for the employee and eligible dependents.
• Company dollar-for-dollar 401(k) match of up to 9.3% of eligible earnings, subject to plan terms and vesting.
• 3% Short Term Incentive bonus on base salary, aligned with company performance.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, subject to plan terms and company discretion.
• Competitive health insurance for the employee and eligible dependents, with coverage options beginning on the first day of employment.
• Overtime and shift-premium opportunities.
• Additional bonus opportunities for eligible leadership and individual-contributor roles, awarded at the Company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed