Supervisor, Quality & Training

DSV•Lancaster, TX

4d•$66,528 - $83,160•Onsite

About The Position

The Quality and Training Supervisor is a visible leadership and development role responsible for supporting warehouse quality programs and coordinating and delivering training required by DSV and the client. The position reports to the site Quality Manager and supports local continuous improvement, document control, and ISO activities. Programs include quality control, work measurement, manufacturing methods, safety, and work instructions. The supervisor assists with site procedures and work instructions, safety incident investigations, inspections, and audits, and helps ensure the operation meets company and client expectations and DSV's mission, vision, and core values. The role maintains compliance with quality standards, analyzes product and service issues, coordinates audits and change control, and supports quality systems and improvement programs. It also plans and delivers employee training, maintains training records and matrices, supports operator certification, and ensures site safety and training programs meet regulatory, DSV, client, ISO, and 5-Star requirements. Scheduling flexibility is required, and workdays or hours may change to accommodate training. Overtime may be mandatory or voluntary based on business needs. The position is based at DSV's Lancaster, Pennsylvania site. The warehouse may have unregulated temperatures ranging from mild to moderate during warmer and colder months. The role involves a usually low-to-moderate noise level, with rare exposure to fumes, airborne particles, or toxic or caustic chemicals. Physical activities include occasional bending; frequent walking and standing; constant sitting; lifting, carrying, pushing, or pulling 11–20 pounds; and reaching above the shoulder, squatting, or kneeling.

Requirements

High school diploma.
At least 2 years of supervisory experience in training and/or warehousing.
Prior experience developing and implementing compliance strategies and plans.
Satisfactory completion of a forklift training program.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Ability to use RF scanners and WMS functions.
English reading, writing, and verbal communication skills, including business communication.
Basic to intermediate mathematical skills to verify product quantities, count inventory, or perform related product-handling, storage, and distribution duties.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Good organizational, personnel, communication, leadership, supervisory, and planning skills.
Ability to work flexible schedules, including nights and weekends, as required by the operation, and to change days and hours for training purposes.
Ability to adapt effectively to change and thrive in a stimulating, fast-paced work environment.
Ability to work in unregulated warehouse temperatures that may range from mild to moderate during warmer and colder months.
Physical ability to perform the listed demands, including occasional bending; frequent walking and standing; constant sitting; lifting, carrying, pushing, or pulling 11–20 pounds; and reaching above the shoulder, squatting, or kneeling.

Nice To Haves

Prior MHE certification or knowledge of basic MHE operation.

Responsibilities

Maintain compliance with international, industry, and customer-specific quality standards.
Analyze product and service issues to determine root causes, performing the analysis directly when needed.
Manage change control processes and communicate changes to all departments.
Coordinate internal and external audits and maintain the internal quality audit system.
Assist with implementing and monitoring company quality systems, including ISO 9001:2008 compliance.
Assist in establishing, implementing, and evaluating quality management system metrics.
Provide guidance and support to customer service and quality departments on problem solving and improvement opportunities.
Manage customer-driven continual improvement roadmaps and drive continuous improvement programs, including educating employees about them.
Develop and conduct training on the quality system and related topics.
Oversee document control, including updating, creating, and publishing controlled documents; notifying affected parties of changes; and following up on the Quality Management System.
Develop and implement administrative systems for record management, traceability, and trend reporting.
Facilitate shift training on safety, operations, quality, and standard and procedure updates.
Implement on-the-job training programs as required to improve site performance.
Conduct and supervise employee training and development programs.
Plan and deliver on-the-job training courses and programs in consultation with department heads.
Ensure training information is entered into the training matrix.
Ensure site safety and training programs meet regulatory, DSV, and client requirements, and that site programs are audit-ready for ISO (client) and 5-Star (DSV) requirements.
Arrange maintenance of equipment and materials needed to deliver and measure training effectively.
Manage equipment operator training, certifications, documentation, and record keeping.
Evaluate associates' skill levels, identify gaps, and retrain associates on updates.
Ensure staffing changes are accurately reflected in the database and training files.
Communicate all information, problems, and questions to the manager or site leadership and implement solutions to minimize risk.
Follow safety procedures and DSV policies and procedures, comply with applicable federal, state, and local regulations, and be responsible for job-related equipment, supplies, documents, and materials.
Communicate with staff at all levels and the public as appropriate; participate in cross-training activities and provide backup support when needed.
Perform other duties as assigned and work overtime as dictated by business needs.