Quality & Training Supervisor
About The Position
The Quality & Training Supervisor oversees quality assurance activities, complaint resolution, incident investigations, and training initiatives across the Inland Empire. The position ensures concerns are investigated and documented accurately, corrective actions are completed, required visits and training are conducted, and agency and contract requirements are met. This hands-on leadership role combines fieldwork, team supervision, training support, and administrative responsibilities. Priorities may shift according to operational needs, so the role requires sound judgment, organization, adaptability, and a focus on quality standards and client safety.
Requirements
- High school diploma or equivalent.
- At least five years of experience working with the developmentally disabled (DD/IDD) population.
- Experience in caregiving, caregiver training, or training in a related setting.
- Fluency in both English and Spanish.
- Strong written and verbal communication skills and the ability to accurately document complaints, incidents, investigations, and quality-related activities.
- Strong problem-solving skills and the ability to work independently, manage competing priorities, delegate responsibilities, and follow through on assignments.
- Valid driver's license, access to a reliable vehicle, and ability to travel to client homes, training locations, community sites, and other required locations.
- Ability to bend and lift up to 50 pounds.
- Proficiency in Excel, Word, PowerPoint, Teams, and SharePoint, with the ability to organize information, maintain trackers, and prepare accurate reports.
Nice To Haves
- Bachelor's degree in Social Services, Health Administration, Public Health, or a related field.
- Previous experience supervising, coaching, or leading a team.
- At least two years of experience delivering or coordinating employee or caregiver training.
- Familiarity with electronic health record (EHR) systems and experience learning or navigating new software.
Responsibilities
- Oversee quality assurance visits and phone calls, conduct in-home assessments, support complex cases, and identify potential safety or service concerns.
- Guide timely investigation, resolution, and documentation of client complaints, incidents, allegations, injuries, theft, property damage, SIRs, and other quality concerns.
- Monitor quality assurance activities, contract requirements, reports, and outstanding documentation to ensure accuracy, timely completion, and compliance with agency standards.
- Supervise, coach, and support Quality & Training Coordinators and related staff by delegating assignments, managing workloads, monitoring progress, and ensuring follow-through.
- Oversee training for new and existing care providers, monitor training compliance, support training initiatives, and facilitate virtual or in-person training when coverage is needed.
- Identify opportunities to improve quality and training processes.
- Build professional relationships with clients, caregivers, regional centers, licensing bodies, vendors, and community partners.
Benefits
- Employees may participate in a 401(k) retirement savings plan.
- Mileage reimbursement at $0.70 per mile for required business travel.
- PTO and paid sick leave.
- Medical insurance, with 100% of preventive care covered; domestic partners, spouses, and children are eligible.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Accident insurance.
- Hospital indemnity coverage.
- Critical illness coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
