Training Supervisor

DHL (Supply Chain)•Fort Worth, TX

About The Position

The Training Supervisor develops, administers, and conducts training and safety programs for associates, ensuring that processes are documented to meet company, regulatory, ISO, and corporate requirements. The role provides technical-writing resources, manages process documentation and document control, and ensures associates receive and complete appropriate training. It also administers the site safety program, supports continuous improvement, and coordinates with customer representatives and internal teams to keep processes accurate and changes communicated.

Requirements

1–3 years of experience in a lead, supervisor, or management role.

Nice To Haves

Bachelor’s degree or equivalent work experience.
1–3 years of experience in the logistics or manufacturing industry.

Responsibilities

Provide technical-writing resources to ensure accurate Work Instructions are developed and maintained for all processes.
Ensure associates are trained on their individual job functions and that training is documented.
Ensure regulatory and customer safety requirements are incorporated into company policies and that associates are appropriately trained.
Develop and conduct initial new-associate and refresher programs to meet company, customer, and regulatory requirements.
Develop, coordinate, and/or conduct job-specific and process training programs.
Coordinate and direct Technical Writers' assignments to document processes.
Develop site-level Trainers and Technical Writers through Train-the-Trainer and Train-the-Writer classes, coaching, and mentoring.
Administer the Site Safety Program, including developing safety procedures, auditing compliance, and advising management of safety concerns.
Advise the Site Safety Committee on safety concerns and recommendations for continuous improvement.
Identify Training/Writing staffing needs, interview candidates, and develop staff members.
Coordinate and/or conduct corporate-sponsored training programs for site personnel.
Document system processes in a manual.
Manage procedure development and maintain document-control standards supporting ISO and Management of Change Systems.
Work with Customer Representatives, Operations, Inventory Control, and Customer Service to ensure processes are accurate, documented, and changes are made and communicated under local Management of Change Systems.
Develop flexible training schedules to meet special requests and business requirements.
Participate in Quest Workshops as requested to improve productivity and resolve process issues.
Perform other duties as assigned.