Supervisor, Quality Assurance

Living Spaces•Phoenix, AZ

57d•$61,800 - $82,500•Onsite

About The Position

The Quality Assurance Supervisor ensures the timely and effective implementation of standard operating procedures, policies, and activities to maintain the quality of manufactured products at the distribution center. They work closely with other department managers and supervisory personnel to uphold product quality, identify and resolve issues, and enhance productivity, safety, and overall efficiency. The QA Supervisor also provides guidance and support for Lean and continuous improvement projects within facility operations, promoting the understanding and application of Lean principles. This role reports to the Quality Assurance Manager and/or Director of Quality.

Requirements

Bachelor’s degree preferred.
3-5 years of relevant experience
Quality inspection, auditing, and testing experience.
Experience with implementation of corrective action programs.
Furniture product or industry-specific experience.
Strong computer skills including Microsoft Office, QA applications and databases.
Knowledge of tools, concepts, and methodologies of QA.
Solid experience in effective usage of data analysis tools and statistical analysis.
A positive and pleasant personality, verbal communication, professionalism, sensitivity to confidential matters, organization teamwork.
Diligence.
Effective communication skills – verbal and written.
Data collection, management, and analysis.
Problem analysis and problem solving.
Planning and organizing.
Sound judgement.
Decision-making skills.
Customer service orientation.
Effective interaction with stakeholders.
Teamwork.
Forklift Training Program must be completed

Nice To Haves

Certifications an advantage including Quality Auditor, Quality Engineer, Quality Improvement Associate, Six Sigma.

Responsibilities

Draft, interpret, and implement quality assurance policies, standards, and procedures. Evaluate their adequacy and ensure compliance.
Plan, conduct, and document internal audits of manufactured goods and materials. Evaluate audit findings and implement corrective actions.
Collect, compile, and analyze statistical quality data to identify areas for improvement. Prepare reports and quality scorecards to communicate outcomes.
Investigate customer complaints and non-conformance issues. Develop, recommend, and monitor corrective and preventative actions.
Identify training needs and organize interventions to meet quality standards. Promote ongoing education in Lean principles and a Continuous Learning environment.
Provide technical and operational recommendations to meet objectives, product quality, and customer service goals. Support coaching and teaching of Lean principles, implement communication tools, and develop visual controls and signage.
Demonstrate competence in PC and operating systems. Operate under tight deadlines with multiple priorities. Interface with a multi-shift operation and frequent all areas of offices and warehouse.

Benefits

Medical (full-time only)
Dental (full-time only)
Vision (full-time only)
401(k) with Company match (full and part-time)
Vacation (full-time only or as otherwise required by applicable law)
Paid Sick Leave (full and part-time)
Flex or Health Spending Account (for eligible full-time only)
Employee Assistance Program (full and part-time)
Holiday pay (full-time only)
Life insurance (full-time only)
Overtime pay is available for eligible, non-exempt Team Members.
Reimbursement for expenses as required by applicable law and Company policy.
Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.