Supervisor, Program Manager
About The Position
The Supervisor (Program Manager) is a core member of the Utah Division of Child and Family Services’ region-wide administrative team. The role helps achieve safety, well-being, and permanency for abused or neglected children and strengthen families by determining program goals and objectives and directly leading a team of child welfare professionals. The position manages staff who provide direct client services, supports their professional development, monitors team performance and quality, evaluates program operations, and coordinates with community and government partners. It may require 24-hour on-call services, frequent travel, and work in client homes and other environments outside a typical office. The role is full-time, hybrid eligible, and requires the employee to work physically within Utah. The position is based in Sandy, Utah.
Requirements
- Possess a valid Utah driver's license.
- Demonstrate the ability to interact professionally with all levels of management, manage diversified workloads, navigate challenging crisis situations, and communicate ideas clearly and concisely.
- Have strong working knowledge of all aspects of SAFE, community and agency resources, and applicable child welfare laws, rules, regulations, and Practice Guidelines.
- Meet the State of Utah requirement to physically work within Utah boundaries.
Nice To Haves
- Current employment in active status with the Utah Department of Health and Human Services.
- An active, good-standing Utah Social Service Worker license or higher mental health licensure, such as CSW, LCSW, LPC, or LMFT.
- Three or more years of professional work experience with the Utah Division of Child and Family Services.
- Active working knowledge of foster care and home-based services.
- A bachelor's degree in Psychology, Social Work, Family & Human Development, Criminal Justice, Gerontology, or a closely related field.
Responsibilities
- Manage a team of child welfare professionals providing direct client services, including hiring, determining workloads, delegating, training, evaluating performance, and taking corrective action.
- Conduct field coaching and shadow observations, and provide ongoing coaching and mentoring to foster professional growth, skill development, and adherence to best practices.
- Use data metrics to measure team performance and conduct systematic Quality Assurance reviews to ensure compliance and high-quality service delivery.
- Monitor and evaluate operations, programs, and practices for quality and effectiveness; develop plans, policies, and resources to meet agency goals.
- Coordinate with private providers, law enforcement, the Children's Justice Center, County Attorneys, and other governmental entities as required by the program area.
- Perform 24-hour on-call services as required under management direction.
Benefits
- Full benefits package eligibility.
- Job stability through employment with a well-established organization.
- Career growth and leadership opportunities.
- Meaningful work supporting the community and organizational goals.
- Supportive work environment that values cooperation, strong work ethics, and mutual support.
- Approved mileage for required use of a personal vehicle is reimbursable through State Finance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
