Supervisor, Program Manager

State of Utah • Sandy, UT

3d • Hybrid

About The Position

The Supervisor (Program Manager) serves as a core member of the region-wide administrative team and leads a team of child welfare professionals providing direct client services. The role helps determine program goals and objectives and supports the agency’s work to promote safety, well-being, and permanency for abused or neglected children while strengthening families. The position is based in Sandy, Utah, and is hybrid eligible, subject to agency management’s discretion. Travel is required, and the position may require 24-hour on-call services with response time determined by the agency. Candidates must pass a background screening and hold a valid Utah driver’s license. The State of Utah requires employees to work physically within Utah boundaries.

Requirements

• Possess a valid Utah driver’s license.
• Demonstrate the ability to interact professionally with all levels of management, manage diversified workloads, navigate challenging crisis situations, and communicate ideas clearly and concisely.
• Have strong working knowledge of all aspects of SAFE, community and agency resources, and applicable child welfare laws, rules, regulations, and Practice Guidelines.
• Pass a Background Screening Application (BSA).
• Meet the position’s moderate physical demands, including standing, walking over rough surfaces, bending, crouching, and lifting moderately heavy items up to 50 pounds.
• Be able to work in high-risk conditions that may include frequent travel, entering client homes, potential physical confrontation, and possible exposure to contagious conditions, parasitic infections, or illegal chemical substances.
• Physically work within the State of Utah.

Nice To Haves

• Current employment with the Utah Department of Health and Human Services (DHHS).
• An active, good-standing Utah Social Service Worker (SSW) license or higher mental health licensure, such as CSW, LCSW, LPC, or LMFT.
• Three or more years of professional work experience with the Utah Division of Child and Family Services (DCFS), noted in the posting in connection with clarification about candidates without an SSW license.
• Active working knowledge of foster care and home-based services.
• A bachelor’s degree in Psychology, Social Work, Family & Human Development, Criminal Justice, Gerontology, or a closely related field.

Responsibilities

• Manage a team of child welfare professionals, including hiring, workload determination, delegation, training, performance evaluation, and corrective actions.
• Conduct field coaching and shadow observations, and provide ongoing coaching and mentoring to support professional growth, skill development, and adherence to best practices.
• Apply data metrics to measure team performance and complete systematic Quality Assurance reviews to ensure compliance and high-quality service delivery.
• Monitor and evaluate operations, programs, and practices for quality and effectiveness; develop plans, policies, and resources to meet agency goals.
• Coordinate with private providers, law enforcement, the Children’s Justice Center, County Attorneys, and other governmental entities as required by the program area.
• Perform 24-hour on-call services as required under management direction.
• Travel as required and, when necessary, use a personal vehicle for work duties; approved mileage is reimbursable through State Finance.

Benefits

• Full benefits package eligibility.
• Job stability through employment within a well-established organization.
• Career growth and opportunities for leadership within a large organization.
• Meaningful work contributing to community services and organizational goals.
• Supportive work environment emphasizing cooperation, strong work ethics, and mutual support.
• Work-life balance is described as an important part of the organization’s culture.
• Approved mileage for required work travel using a personal vehicle is reimbursable through State Finance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed