Supervisor, Practice

Shriners Children's•Portland, OR

About The Position

The Practice Supervisor provides leadership, direction, and support to practice staff to promote safe, high-quality patient care and efficient clinic operations. The role monitors ambulatory clinic staff performance, ensures adherence to policies and standards, and fosters a collaborative, professional environment. The supervisor supports onboarding, education, and performance improvement initiatives, while serving as a resource for patients, families, and staff in alignment with Shriners Children’s mission, vision, and core values.

Requirements

3 years of ambulatory or physician practice experience.
Basic Life Support (BLS).

Nice To Haves

Associate’s degree.
1 year of supervisor or leadership experience.
Experience in outpatient, orthopedic, or pediatric settings.
Strong organizational and multitasking skills in a fast-paced environment.
Effective verbal and written communication, including customer service and public interaction.
Familiarity with outpatient clinic operations, insurance systems, medical terminology, and scheduling platforms.
Understanding of patient privacy laws and application of HIPAA guidelines.

Responsibilities

Supervise orientation and ongoing staff education, ensuring clear, consistent communication of roles, expectations, and practice standards.
Coach and evaluate staff performance, contribute to appraisals, and foster open, constructive feedback as part of team development.
Facilitate meetings, huddles, and trainings to support team-based care and strengthen collaboration with physicians and interprofessional colleagues.
Oversee daily practice operations, including staff scheduling and workflow coordination, and ensure adequate coverage across all areas in collaboration with the Practice Manager.
Monitor staff attendance, professionalism, and adherence to departmental standards; address performance issues and serve as a resource in resolving patient care concerns.
Lead staff training and development efforts; support EMR super-user responsibilities and promote continuous learning.
Coordinate efficient patient flow, including rooming, discharge processes, and interdisciplinary communication to optimize clinical operations.
Contribute to policy development, staff communication strategies, and initiatives that support family-centered care, patient advocacy, and departmental goals.
Attend required meetings and in-services, and complete ongoing education and competency training.
Participate in department performance improvement.