Practice Supervisor

Tenet Healthcare Corporation•El Paso, TX

About The Position

The Physician Practice Supervisor manages the administrative and operational functions of assigned medical practices, including daily operations, inventory and supply ordering, personnel management, patient relations, and patient flow. This is a working-manager role: the supervisor performs clerical functions and provides coverage as needed. The supervisor supports TPR’s mission, purpose, philosophy, objectives, policies, and procedures, including compliance with the HIPAA Compliance Plan and Privacy Standards Confidentiality Agreement. The role oversees staff performance and office operations, works to improve physician productivity and patient satisfaction, supports maximized reimbursements, and helps ensure practice locations comply with regulatory, patient confidentiality, and payor requirements. It also involves resolving patient issues and requires local travel. The position calls for healthcare fiscal and human-resource management knowledge, familiarity with medical-office systems and processes, and effective leadership and communication skills.

Requirements

Five years of experience working in a physician office, including at least two years in a supervisory capacity.
College degree or an equivalent combination of education and experience.
Demonstrated understanding of fiscal and human resource management in a healthcare setting.
Knowledge of computer systems and applications, including electronic medical records and Microsoft Office products.
Ability to gather, analyze, and interpret information and make appropriate recommendations.
Initiative, effective problem-solving and decision-making, and ability to apply policies and principles to everyday problems and varied situations.
Ability to establish priorities and coordinate work activities.
Knowledge of CPT and ICD-10 coding, chart audit processes, HIPAA, and collection processes.
Excellent interpersonal skills and ability to interact tactfully, diplomatically, and professionally with patients, physicians, and staff.
Strong written and verbal communication skills and ability to lead staff effectively.

Responsibilities

Manage administrative and operational functions of assigned practice locations.
Oversee office operations, including inventory control, ordering supplies, patient relations, and patient flow.
Schedule staff, assign work, train and coach employees, and optimize staff performance.
Oversee daily operational processes, including cash reconciliation, charge entry, and operational checks and balances.
Work to enhance physician productivity and patient satisfaction and maximize reimbursements.
Support compliance with regulatory requirements, patient confidentiality standards, payor regulations, HIPAA requirements, and organizational policies and procedures.
Resolve patient issues as needed.
Perform clerical functions and provide coverage as needed.
Travel locally as required.