Supervisor - Pharmacy Technician

Shenandoah Medical Center•Shenandoah, IA

About The Position

The Pharmacy Technician Supervisor performs and oversees pharmacy technician duties across hospital and retail pharmacy settings. The role supports medication preparation, dispensing, labeling, prescription processing, inventory management, and patient care in accordance with applicable laws, regulations, departmental policies, and established USP standards. Duties include preparing unit-dose medications, sterile and nonsterile compounded preparations, and intravenous medications; operating automated dispensing systems and other pharmacy technology; and maintaining medication, compounding, inventory, invoice, billing, and other required records. The supervisor coordinates medication and supply ordering and restocking, monitors expiration dates and formulary changes, supports regulatory compliance, medication safety, infection prevention, controlled substance accountability, and quality assurance, and provides customer service to patients, providers, and pharmacies. The role also handles operational and administrative duties, supports the facility’s 340B Drug Pricing Program, and collaborates with pharmacists, healthcare providers, pharmacy personnel, and other departments to provide safe, efficient, and timely medication services. The position supervises pharmacy technician staff by conducting monthly one-on-one meetings, addressing performance issues, triaging interpersonal concerns, and escalating unresolved matters to the Director of Pharmacy. The supervisor arranges staffing coverage for unplanned absences, including closing or weekend shifts, and covers a shift if necessary when alternate coverage cannot be found. Clinical and revenue-related duties include data collection, billing issues, ownership of RCS, review of lost revenue claims, and oversight of the retail pharmacy Outcomes program to increase revenue and star ratings. Other duties may be assigned.

Responsibilities

Perform and oversee pharmacy technician duties in hospital and retail pharmacy settings, including medication preparation, dispensing, labeling, prescription processing, and inventory management.
Prepare unit-dose medications, sterile and nonsterile compounded preparations, and intravenous medications using appropriate techniques and established USP standards.
Operate automated dispensing systems and other pharmacy technology to support accurate medication distribution, documentation, and patient care.
Coordinate medication and supply ordering and restocking; monitor expiration dates and formulary changes; and ensure medications are available for patient care needs.
Provide customer service and respond to patient, provider, and pharmacy inquiries, referring clinical questions to a pharmacist as appropriate.
Process prescriptions, refill requests, insurance claims, billing transactions, prior authorizations, and medication charges as permitted by law and departmental policy.
Maintain medication records, compounding documentation, inventory records, invoices, billing documentation, and other required pharmacy records.
Support regulatory compliance, medication safety, infection prevention, controlled substance accountability, and quality assurance activities.
Perform administrative and operational duties, including coordinating appointments, communicating with ancillary departments, maintaining pharmacy equipment, and organizing daily workflows.
Support the facility’s 340B Drug Pricing Program through applicable inventory management, transaction audits, documentation, and compliance activities.
Collaborate with pharmacists, healthcare providers, pharmacy personnel, and other departments to promote safe, efficient, and timely medication services.
Triage interpersonal issues and complaints from technicians and escalate issues to the Director of Pharmacy when appropriate.
Conduct monthly one-on-one meetings with technician staff.
Arrange staff coverage to meet departmental needs during unplanned absences, seek alternate coverage for closing or weekend shifts, and cover a shift if necessary when coverage cannot be found.
Address technician performance issues and escalate unresolved issues to the Director of Pharmacy.
Perform clinical duties including data collection, addressing billing issues, owning RCS, and reviewing lost revenue claims.
Oversee the retail pharmacy Outcomes program to increase revenue and star ratings.
Perform other duties as assigned.