Pharmacy Technician Supervisor - Intake

Onco360•Woodridge, IL

1d•Onsite

About The Position

Onco360 Pharmacy is seeking a Pharmacy Technician Supervisor - Intake to support its expanding specialty pharmacy program. This full-time role is based at the Woodridge, Illinois pharmacy, and candidates should live within a commutable distance. The stated schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. CST. The supervisor manages incoming patient, prescriber, and prescription-related communications. Work includes routing communications to internal departments, processing faxes and electronic prescriptions, setting up patient profiles, creating drug orders, and requesting refill prescriptions from prescribers. The role requires working knowledge of prescription data entry and pharmacy terminology. The supervisor also monitors processing accuracy, productivity, workflow, and service levels; adjusts staffing to meet volume; and trains, coaches, and manages employee performance. The position supports day-to-day pharmacy operations and implementation of procedures to provide accurate, timely pharmacy services. It works with pharmacy management on staffing, hiring, training, performance management, operating expenses, and team members’ job functions. The supervisor also carries out pharmacy activities in accordance with applicable state and federal laws and REMS programs, and follows safety, cleanliness, professional practice, and patient-confidentiality requirements. Onco360 describes its mission as improving the lives of people battling cancer and rare diseases, and emphasizes compassion, teamwork, respect, integrity, and passion. Compensation is described inconsistently in the posting: one section states a salary starting at $55,000 and another states $57,000 annually, with pay depending on experience. A $5,000 sign-on bonus is offered for employees starting before December 31, 2026.

Requirements

High school diploma or GED.
Pharmacy technician license or registration, as required by state law.
Previous pharmacy intake experience.
Nationally Certified Pharmacy Technician qualification.
At least 4 years of pharmacy experience.
Previous leadership experience.
Excellent interpersonal skills and ability to work with all levels of management and staff.
Extensive knowledge of pharmacy terminology and processes, including sig codes, Roman numerals, and brand and generic medication names.
Advanced typing, math, and analytical skills.
Independent work ability, strong verbal and written communication, efficiency in meeting deadlines, flexibility, attention to detail, time management, and leadership.

Nice To Haves

Associate or bachelor’s degree.
Advanced Certified Pharmacy Technician qualification.
Specialty pharmacy experience or knowledge of specialty pharmacy operations.
At least 5 years of pharmacy experience.
At least 1 year of supervisor experience.
Leadership skills, independent decision-making, research ability, resourcefulness, self-reliance, and excellent communication skills.

Responsibilities

Supervise intake staff and foster a positive working environment, teamwork, and employee retention.
Communicate across pharmacy and corporate teams and with patients, and resolve issues.
Create patient profiles and process orders from electronic prescription and fax queues in a timely manner.
Request refill prescriptions as appropriate and manage incoming documents from the fax server.
Assist the Manager with daily pharmacy operations and implementation of procedures to support accurate and timely pharmacy services.
Work with pharmacy management to recruit, select, hire, orient, develop, and train associates.
Evaluate, coach, and use performance management practices to motivate staff and set expectations.
Collaborate with management to draft and deliver corrective action plans and disciplinary action when needed.
Monitor and report daily activity and workflow of vertical team members, including Pulse reporting.
Adjust personnel to meet work volume needs and service levels, and examine patient profiles and orders for accuracy and productivity.
Help control operating expenses through effective use of personnel, equipment, and supplies within the approved budget.
Develop a thorough understanding of the job functions performed by team members.
Work with the Intake Manager and/or Director of Pharmacy Operations on other responsibilities, projects, implementations, and initiatives as needed.
Perform pharmacy-practice activities in accordance with state and federal laws and REMS programs.
Maintain a safe and clean pharmacy and comply with professional-practice and patient-confidentiality requirements.
Complete related tasks and other duties as assigned.