Supervisor - Pharmacy Technician

Shenandoah Medical Center•Shenandoah, IA

About The Position

The Pharmacy Technician Supervisor performs and oversees pharmacy technician duties across hospital and retail pharmacy settings. The role supports medication preparation, dispensing, prescription processing, inventory management, regulatory compliance, medication safety, and efficient pharmacy operations in accordance with applicable laws, regulations, and departmental policies. The supervisor also coordinates technician workflows and staffing, supports the facility’s 340B Drug Pricing Program, and collaborates with pharmacists, healthcare providers, and other departments to promote safe, timely medication services. The position provides day-to-day oversight of technician staff, including monthly one-on-one meetings, addressing performance concerns, triaging interpersonal issues and complaints, and escalating unresolved matters to the Director of Pharmacy. The supervisor helps arrange staff coverage for unplanned absences, including covering closing or weekend shifts when necessary and alternative coverage cannot be found. The role also handles clinical and operational duties such as data collection, billing issues, ownership of RCS, and review of lost-revenue claims. It oversees the retail pharmacy Outcomes program to support revenue and star ratings, and performs other duties as assigned.

Responsibilities

Perform and oversee pharmacy technician duties in hospital and retail pharmacy settings, including medication preparation, dispensing, labeling, prescription processing, and inventory management.
Prepare unit-dose medications, sterile and nonsterile compounded preparations, and intravenous medications using appropriate techniques and established USP standards.
Operate automated dispensing systems and other pharmacy technology to support medication distribution, documentation, and patient care.
Maintain medication and supply inventories; coordinate ordering and restocking; monitor expiration dates and formulary changes; and ensure medication availability for patient care.
Provide customer service and respond to patient, provider, and pharmacy inquiries, referring clinical questions to a pharmacist as appropriate.
Process prescriptions, refill requests, insurance claims, billing transactions, prior authorizations, and medication charges as permitted by law and departmental policy.
Maintain medication, compounding, inventory, invoice, billing, and other required pharmacy records.
Support regulatory compliance, medication safety, infection prevention, controlled substance accountability, and quality assurance activities.
Perform administrative and operational duties, including coordinating appointments, communicating with ancillary departments, maintaining pharmacy equipment, and organizing daily workflows.
Support the facility’s 340B Drug Pricing Program through inventory management, transaction audits, documentation, and compliance activities.
Collaborate with pharmacists, healthcare providers, pharmacy personnel, and other departments to promote safe, efficient, and timely medication services.
Triage interpersonal issues and complaints from technicians and escalate issues to the Director of Pharmacy when appropriate.
Conduct monthly one-on-one meetings with technician staff.
Arrange staff coverage to meet departmental needs during unplanned absences, including finding alternative coverage for closing or weekend shifts and covering shifts if necessary when no alternative coverage is available.
Address technician performance issues and escalate unresolved issues to the Director of Pharmacy.
Perform clinical duties such as data collection, handling billing issues, ownership of RCS, and reviewing lost-revenue claims.
Oversee the retail pharmacy Outcomes program to increase revenue and star ratings.
Perform other duties as assigned.