Supervisor, Payroll Distribution

TriNet•Memphis, TN

About The Position

The Supervisor is responsible for the day-to-day functionality of the Distribution department, ensuring processes are followed and team members process payrolls in a timely and accurate manner. The role oversees daily department operations, responds to customer escalations, adjusts priorities to meet changing business demands, and drives process improvements with an emphasis on automation and efficiency. The supervisor supports related departments as needed and collaborates across TriNet to deliver customer service and maintain cohesive interdepartmental relationships. The position also manages distribution operations and resources, including equipment maintenance, vendor relationships and costs, invoices, system backups, supplies, shipping records, and printing and shipping activities. The supervisor communicates with department leadership to maintain workflow and coordinates with IT to test and maintain remote printing capabilities. Team leadership responsibilities include coaching, mentorship, training, regular performance reporting, and weekly one-on-one meetings with direct reports. The preferred location is Memphis, Tennessee. Qualified external applicants will be considered for an in-office role based in Memphis. Internal candidates are encouraged to apply and consider relocation to Memphis; remote hire may be considered at the company’s discretion. Minimum travel is required. The work may be performed in a clean, pleasant, and comfortable office or home setting.

Requirements

Bachelor’s degree or equivalent experience preferred.
Typically 3+ years of experience, or 5+ years with a high school diploma.
Excellent verbal and written communication skills.
Ability to communicate with employees at all levels of the organization.
Excellent collaboration, teamwork, interpersonal, presentation, and facilitation skills.
Demonstrated commitment to high professional ethical standards and a diverse workplace.
Ability to adapt to a fast-paced, continually changing business and work environment while managing multiple priorities.
Proficiency in Microsoft Office Suite.
Detail-oriented and highly organized.
General knowledge of Oracle and Microsoft-based applications and databases.
Effective time management and organizational skills.
Ability to follow established procedures in a timely and accurate manner.
Ability to create and comprehend reports and spreadsheets.
Ability to maintain effectiveness and professionalism when work tasks or the work environment change.
Ability to write reports, business correspondence, and procedure manuals.

Nice To Haves

Bachelor’s degree or equivalent experience is preferred.

Responsibilities

Serve as a subject matter expert in addressing customer escalations and concerns.
Modify priorities in response to changing business demands.
Monitor, enhance, and streamline process flows, emphasizing automation and efficiency.
Respond to or contact colleagues as needed to resolve questions, issues, or escalations.
Provide leadership support to related departments, including Active Benefits, Flexible Spending Account, and Retirement.
Collaborate cross-functionally with TriNet colleagues to deliver customer service and build interdepartmental relationships.
Oversee the daily operations of the Distribution department.
Develop and maintain operating procedure standards when needed.
Ensure regular maintenance of printers, postage machines, and sealing machines.
Maintain positive relationships with third-party vendors.
Manage shipping costs and monitor weekly vendor invoice statements for accurate billing.
Perform weekly software system backups.
Maintain printing and shipping supplies and the shipping database.
Facilitate shipping of materials for internal and external customers.
Communicate with department leadership to maintain workflow.
Provide department managers with access reports upon request.
Coordinate with IT to test and maintain remote printing location capabilities.
Print end-of-day reports to ensure all print jobs have been run.
Develop team members through coaching, mentorship, and training opportunities.
Provide weekly or bi-weekly performance reporting to colleagues by email.
Conduct weekly one-on-one meetings with direct reports and follow up by email with discussion points and improvement opportunities.
Perform other duties as assigned and other projects and responsibilities added at the manager’s discretion.
Comply with all policies and standards.