Supervisor, Payroll Distribution

TriNet•Memphis, AL

7d•$69,900 - $118,000

About The Position

The Supervisor oversees the day-to-day functionality and operations of the Payroll Distribution department, ensuring established processes are followed and payrolls are processed accurately and on time. The role addresses customer escalations, adapts priorities to changing business needs, and drives operational improvements through process monitoring, streamlining, and automation. It works across departments to support customer service and cohesive working relationships, and may provide leadership support to related departments including Active Benefits, Flexible Spending Account, and Retirement. The Supervisor manages distribution operations and shipping activities, including maintaining equipment and supplies, coordinating vendor relationships and billing, maintaining software backups and shipping data, and ensuring print jobs and remote printing capabilities are functioning. The role also develops team members through coaching and training, provides regular performance reports, and conducts one-on-one meetings with direct reports. The preferred location is Memphis, Tennessee. Qualified external applicants will be considered for an in-office role in Memphis. Qualified internal candidates may be considered for remote hire at the company's discretion and are encouraged to consider relocating to Memphis. Minimum travel is required. The work may be performed in a clean, comfortable office or home setting.

Requirements

Typically, at least 3 years of experience, or at least 5 years of experience with a high school diploma.
Excellent verbal and written communication skills.
Ability to communicate with employees at all levels of the organization.
Excellent collaboration, teamwork, and interpersonal skills.
Excellent presentation and facilitation skills.
Commitment to high professional ethical standards and a diverse workplace.
Ability to adapt to a fast-paced, continually changing business and work environment while managing multiple priorities.
Proficiency in Microsoft Office Suite.
Strong attention to detail and organizational skills.
General knowledge of Oracle and Microsoft-based applications and databases.
Effective time-management and organizational skills.
Ability to follow established procedures accurately and in a timely manner.
Ability to create and understand reports and spreadsheets.
Ability to maintain effectiveness and professionalism through changes in work tasks or the work environment.
Ability to write reports, business correspondence, and procedure manuals.

Nice To Haves

Bachelor's degree or equivalent experience.

Responsibilities

Serve as a subject matter expert in addressing customer escalations and concerns.
Adjust priorities in response to changing business demands.
Monitor, enhance, and streamline process flows, emphasizing automation and efficiency.
Contact or respond to colleagues as needed to resolve questions, issues, or escalations.
Provide leadership support to related departments, including Active Benefits, Flexible Spending Account, and Retirement.
Work cross-functionally with TriNet colleagues to deliver customer service and build interdepartmental relationships.
Oversee the daily operations of the distribution department.
Develop and maintain standards of operating procedures as needed.
Ensure regular maintenance of printers, the postage machine, and sealing machines.
Maintain positive relationships with third-party vendors.
Manage shipping costs and monitor weekly vendor invoice statements for billing accuracy.
Perform weekly software system backups.
Maintain printing and shipping supplies and the shipping database.
Facilitate shipping of materials for internal and external customers.
Communicate with department leadership to maintain workflow.
Provide department managers with access reports upon request.
Coordinate with IT to test and maintain remote printing location capabilities.
Print end-of-day reports to ensure all print jobs have been completed.
Develop team members through coaching, mentorship, and training opportunities.
Provide weekly or bi-weekly performance reporting to colleagues by email.
Conduct weekly one-on-one meetings with direct reports and follow up by email with discussion points and improvement opportunities.
Perform other duties and projects as assigned or at the manager's discretion.
Comply with all policies and standards.