Supervisor, Operations

AdaptHealth, LLC•Columbia, MO

About The Position

The Supervisor, Operations oversees operations performed within a branch and provides leadership, guidance, and coordination to ensure medical equipment, supplies, and services are distributed accurately and on time to patients’ homes. The role collaborates with organizational leadership, health systems, hospice partners, physicians, and community referral sources to improve patient services and experience. The supervisor oversees logistics, inventory, service quality, regulatory compliance, staffing, and departmental performance. The role also supports patient equipment needs and scheduled home respiratory equipment service visits, and assumes on-call responsibilities during non-business hours in accordance with company policy. Other related duties may be assigned.

Requirements

Associate degree from an accredited college required.
Five years of experience in HME leadership required.
Valid and unrestricted driver’s license in the state of residence.
Strong ability to co-manage in a multi-site environment.
Ability to think independently.
Decision-making, analytical, and problem-solving skills with attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills.
Proficient computer skills and knowledge of Microsoft Office, particularly Excel.
Ability to prioritize and manage multiple projects.
Ability to learn new technologies and technical aptitude to understand data flow through systems and system interactions.

Nice To Haves

Bachelor’s degree preferred.
Relevant experience in health care, insurance customer service, claims, or billing preferred.

Responsibilities

Ensure branch services comply with applicable federal, state, and local laws, rules, and regulations, including requirements from CMS, the Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
Manage the logistics team, provide daily direction and communication, and ensure orders are routed efficiently and on time while meeting or exceeding productivity and cost-per-delivery goals.
Manage inventory and collaborate with department leaders to ensure customers receive goods and services in a timely, efficient, and clinically safe manner.
Control branch-level inventory and place purchase orders according to company restocking protocol.
Address service concerns, identify trends, and respond appropriately.
Work with regional and department leadership to resolve concerns and improve the patient experience.
Conduct root-cause analysis and resolve operational problems by reviewing customer service failure trends and implementing appropriate communications and improvement measures.
Maintain rapport with ordering physicians and referral sources, and inform physicians and other relevant parties of changes in patients’ conditions through visit reports and telephone communication.
Communicate consistently with regional and departmental leadership to review delivery resources and maintain organizational goals and metrics for patient care, safety, personnel, and maintenance.
Assist in resolving patient equipment problems under emergency conditions.
Assist with preventative maintenance, required service checks, and patient and environmental assessments of home respiratory equipment during scheduled patient visits.
Assume on-call responsibilities during non-business hours in accordance with company policy.
Follow procedures for using personal protective equipment, infection control, and hazardous materials handling.
Maintain patient confidentiality and comply with HIPAA guidelines.
Select and hire qualified staff, support effective onboarding, and provide comprehensive training and regular feedback.
Manage staff performance by communicating expectations; planning, monitoring, and appraising results; coaching, counseling, and disciplining employees; and developing and enforcing systems, policies, procedures, and productivity standards.
Establish annual department goals and objectives based on the organization’s strategic goals.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire
401(k) with company match
Paid time off plans, including six paid holidays
Employee Stock Purchase Plan
Paid parental bonding leave
Short- and long-term disability insurance
Life and AD&D insurance
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
CVS Minute Clinic and Teledoc access
Spousal Advantage Reimbursement Plan
Identity Theft Protection and Legal Plan