Operations Supervisor

AIT Worldwide Logistics, Inc.•Comstock Charter Township, MI

11d

About The Position

The Operations Supervisor oversees logistics operations and service levels to ensure cost-effective, efficient, and traceable movement of inbound and outbound products. The role trains and develops employees, assigns and supervises work, and serves as a resource to the team. It also manages relationships with service providers and partners around the globe, coordinates shipment bookings with vendors, and helps ensure timely transfers from logistics providers’ warehouses to final destinations. The supervisor also assists with daily shipment processing and other departmental work as needed. The position coordinates pickups, deliveries, transportation providers, routes, and shipment schedules; researches orders and customer needs; and selects transportation options based on cost, availability, reliability, and suitability. It requires sound judgment in staffing and management, effective communication with varied audiences, strong working relationships with employees and vendors, leadership through work ethic and performance, and consistent adherence to safety programs, policies, and standards.

Requirements

High school diploma or GED.
At least 3 years of experience in freight forwarding or transportation.
Medium proficiency with AS400.
Medium proficiency with Cargowise.
Medium proficiency with McLeod.
Medium proficiency with Microsoft Office Suite.

Responsibilities

Oversee logistics operations and service levels, providing cost-effective, efficient, and traceable movement of inbound and outbound products.
Supervise staff directly or through team coaching, including performance management, work assignments, coaching, and training.
Arrange product pickups and deliveries with transportation companies and route drivers accordingly.
Communicate and build partnerships with trucking companies, internal and external customers, customs brokers, sales teams, and vendors.
Obtain shipping quotes and select carriers based on cost, availability, and reliability.
Address customer needs by analyzing and researching orders, and use the lowest-cost transportation that meets customer and company needs.
Supervise daily shipment and delivery routes and schedules, track shipment progress, and manage weekend cartage setup for operations.
Exercise judgment when assessing situations and making staffing and management decisions.
Tailor written and verbal communication to the appropriate audience.
Establish and maintain effective working relationships with employees and vendors.
Demonstrate leadership through work ethic and high performance.
Maintain a safe working environment through consistent use of safety programs and procedures.
Assist with daily shipment processing and complete other departmental work as needed.
Perform other duties as assigned and comply with all policies and standards.