Supervisor, Operations 7.0

DSV•Wilmer, TX

22h•$70,000 - $80,000•Onsite

About The Position

The Operations Supervisor oversees labor management and planning for daily inbound, outbound, product slotting, and customer communication activities. This includes scheduling labor and managing space utilization, equipment, and staffing. The role supervises receiving, warehousing, and shipping in alignment with company service and cost objectives, under the direction of the Operations Manager or Distribution Center Manager. The supervisor manages and develops warehouse staff through hiring and training support, daily work assignments, performance evaluation, coaching, and resolution of performance issues. The role monitors operational performance, service, quality, safety, client requirements, and costs; communicates significant issues to management and client representatives; and supports continuous improvement and adherence to company and client procedures. The position may assist with physical operations as needed. Associates are expected to meet company performance, safety, and quality objectives and comply with corporate and site-specific policies. The warehouse may have unregulated temperatures ranging from mild to moderate during warmer and colder months. The work environment is usually low to moderate in noise, with rare exposure to fumes, airborne particles, or toxic or caustic chemicals. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. The expected base pay range is $70,000–$80,000 annually. Actual compensation depends on job-related factors, including experience, skills, education, certifications, and geographic location. Benefits information is available through DSV’s Benefits Showcase; benefits and eligibility may vary by location and division.

Requirements

High school diploma or GED.
At least 3 years of experience in logistics, distribution, or a relevant environment.
At least 1 year of supervisory experience.
Satisfactory completion of a forklift training program.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Experience with RF scanners and WMS functions.
English reading, writing, and verbal communication skills, including business communication.
Basic to intermediate mathematical skills for verifying product quantities, counting inventory, and related duties.
Strong attention to detail and accuracy, and ability to complete tasks in a timely manner.
Good organizational, personnel, communication, leadership, supervision, and planning skills.
Ability to work flexible schedules, including nights and weekends, as required by operations.
Ability to work overtime as dictated by business needs, whether mandatory or voluntary.
Ability to adapt to change and thrive in a stimulating, fast-paced work environment.
Ability to work in warehouse temperatures that are not regulated and may range from mild to moderate during warmer and colder months.
Ability to perform the stated physical demands, including walking and standing frequently, sitting constantly, occasional bending, and lifting, carrying, pushing, or pulling 11–20 pounds; reaching above shoulder, squatting, or kneeling.

Nice To Haves

Prior material handling equipment (MHE) certification or knowledge of basic MHE operation.

Responsibilities

Conduct staff meetings to review daily and weekly work, plan activities, and support continuous improvement.
Keep senior management and client representatives informed about critical operational issues.
Develop and maintain systems and procedures for safe, profitable operations in accordance with company policies and client operating agreements.
Manage operations to achieve productivity, service, quality, and client KPI objectives.
Implement and report cost-saving measures and suggest more efficient ways of operating.
Use communication and motivational techniques to supervise, counsel, and, when needed, discipline team members; provide direction and support to Human Resources.
Assist with hiring, training, professional development, performance evaluations, promotions, wage increases, and other HR activities.
Oversee training and evaluation of warehouse staff.
Plan daily work by reviewing work orders, arrival notices, and customer instructions; prioritize work according to time sensitivity and available resources, and assign duties.
Review pending work and trends, and plan warehouse-space reorganization and changes to supplies, equipment, or staffing.
Train new staff or delegate training, assess trainee progress, and assign additional duties as appropriate.
Monitor the quantity and quality of work throughout the day and provide guidance as needed.
Assign supervisory duties to experienced team members acting as leads and monitor their progress and problems.
Keep the Manager informed of progress and issues requiring attention; hold regular staff meetings to review status, discuss improvements, and communicate developments.
Assist with physical operations as needed.
Match staff skills to operational needs, maintain team motivation and customer satisfaction, and provide growth and development opportunities.
Provide input to and conduct annual performance reviews for team members.
Support and train staff in adherence to corporate and client Standard Operating Procedures (SOPs).
Participate in cross-training activities and provide backup assistance across areas or departments when needed.