Supervisor - Operations (2nd Shift)
About The Position
The Supervisor - Operations supervises one or more departments within a warehouse operation, including receiving, picking, packing, shipping, wire cutting, light assembly, and warehouse housekeeping. The role reports directly to a Manager or Senior Manager Operations and may have at least two direct reports. The supervisor trains, coaches, and counsels associates; complies with operational, audit, safety, and other company policies; focuses on meeting customer requirements; and contributes to the development of processes and procedures. The schedule is Monday through Friday, 3:00 p.m. to 11:00 p.m., with flexibility to support business needs. The work is physically strenuous and may require lifting packages up to 50 pounds, excessive bending or stooping, climbing ladders, using hand tools, and operating heavy machinery such as a forklift.
Requirements
- High school degree or equivalent.
- Three years of warehouse and distribution operations experience.
- One year of experience leading warehouse associates.
- Ability to operate a forklift or ability to obtain forklift certification.
- Strong knowledge of inventory control processes.
- Knowledge of electrical, construction, or mechanical products.
- Strong communication and interpersonal skills.
- Strong time management skills.
- Basic computer skills.
- Attention to detail.
- Ability to learn and use business planning systems.
- Ability to resolve problems in a timely manner under stressful situations.
- Comfort working in a team environment.
- Ability to operate hand and power tools and equipment.
- Ability to anticipate and prepare for customer needs.
- Ability to lift packages up to 50 pounds, bend or stoop, climb ladders, use hand tools, and operate heavy machinery.
Nice To Haves
- Forklift certification.
Responsibilities
- Coordinate employee work assignments to achieve inbound and outbound service requirements.
- Direct achievement of performance objectives related to productivity, quality, service, and safety.
- Monitor workflow, completed work, error rates, and related metrics, and take corrective action.
- Ensure procedures are observed, implemented, and enforced.
- Confirm quality and inspection processes are accurate and excess costs are eliminated.
- Ensure a safe working environment and compliance with safety regulations.
- Maintain accurate time, attendance, and performance management records.
- Maintain positive employee relations and morale.
- Recommend performance management actions.
- Assist in developing and documenting warehouse processes.
- Establish and monitor performance standards for warehouse functions, including pick, pack, and ship.
- Process returned merchandise.
- Establish and monitor performance standards for equipment, assembly, housekeeping, and related functions.
- Develop and implement training certification programs and ensure warehouse employees receive training.
- Train, coach, and counsel associates.
Benefits
- Paid time off for eligible employees.
- Medical coverage for eligible employees.
- Dental coverage for eligible employees.
- Vision coverage for eligible employees.
- Retirement savings plans for eligible employees.
- Compensation may include participation in a bonus or sales incentive plan for eligible positions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
