Operations Supervisor - 2nd Shift

Harry & David•Hebron, OH

About The Position

Harry & David is seeking an experienced Operations Supervisor to lead day-to-day operations in a distribution or production environment. The role oversees labor, materials, product output, safety, quality, customer service, systems, and costs to ensure operations run safely, efficiently, and accurately. The supervisor provides hands-on leadership, drives productivity and continuous improvement, and supports an engaged workforce while balancing employee development with business results. The role supervises operations within assigned areas of a distribution center or production facility, plans staffing in line with workload and budget, monitors performance and operational costs, and coaches employees throughout the shift. It also supports seasonal workforce planning, develops training materials and procedures, maintains systems training documentation, and promotes effective use of warehouse and business systems, including SAP. The supervisor analyzes operational data, collaborates across departments, supports hiring and employee performance processes, and helps maintain facility safety and security while coordinating with Quality Assurance on applicable SQF and FSMA requirements. Additional duties may be assigned to meet business and operational needs.

Requirements

High school diploma or equivalent required.
3–5 years of leadership experience in a warehouse, distribution, production, fulfillment, manufacturing, or similar operational environment.
Demonstrated ability to lead, motivate, coach, and develop teams.
Strong time management and organizational skills, including the ability to prioritize in a fast-paced environment.
Ability to influence others, resolve problems, and drive accountability and performance.
Experience analyzing reports, identifying trends, and developing recommendations based on operational data.
Working knowledge of Microsoft Office, including Excel, Word, and Outlook.
Strong written and verbal communication skills.
Ability to collaborate effectively with employees, peers, leadership, and cross-functional partners.
Strong commitment to workplace safety, quality, customer service, and continuous improvement.

Nice To Haves

Bachelor’s degree.
Previous experience with a Warehouse Management System (WMS) and SAP.

Responsibilities

Supervise daily operations in assigned areas of the distribution center or production facility, ensuring safety, quality, productivity, and service expectations are met.
Review workload and staffing requirements, staff shifts appropriately, and remain within established budget guidelines.
Monitor productivity, labor, and operational costs and take action to meet or exceed performance goals.
Provide employees with hands-on leadership, direction, coaching, and support throughout the shift.
Promote a positive, respectful work environment that encourages engagement, accountability, teamwork, and retention.
Coach and develop employees for future growth and help build future operational leaders.
Monitor employee performance and prepare and deliver performance improvement plans (PIPs), performance development reviews (PDRs), and ongoing feedback for direct and indirect reports.
Support seasonal workforce planning and develop continuous improvement programs and procedures.
Develop, document, and maintain departmental training materials, standard operating procedures (SOPs), and processes.
Ensure employees receive appropriate systems training and required documentation is maintained.
Support effective use of warehouse and business systems, including SAP.
Analyze operational reports and performance data, identify trends, and recommend improvements.
Partner with peer supervisors and cross-functional teams to encourage cooperation, consistency, and clear communication.
Assist with interviewing and assessing leadership candidates as assigned.
Maintain effective two-way communication with employees, peers, and leadership.
Support company and department safety and security programs, conduct safety audits, and ensure associates follow established safety practices.
Coordinate with Quality Assurance to ensure applicable SQF and FSMA requirements are met.
Assist in maintaining facility safety and security.
Perform additional duties as needed to support business and operational requirements.