Supervisor, Operations (Floater)

DSV•Goodyear, AZ

18d•$65,000 - $75,000•Onsite

About The Position

The Operations Supervisor oversees daily warehouse operations, including inbound and outbound activities, product slotting, customer communication, labor planning, space utilization, equipment, and staffing. Under the direction of the Operations Manager or Distribution Center Manager, the supervisor oversees receiving, warehousing, and shipping to meet company service and cost objectives. The role includes hiring and training, assigning daily work, evaluating performance, addressing performance issues, and resolving problems. Associates are expected to meet performance, safety, and quality objectives and follow corporate and site-specific policies. This is a floating supervisor position with a flexible schedule, typically working a mid-shift. The schedule is determined by business demands and may be changed by senior leadership with 24 hours’ notice. The position is based in a warehouse environment with unregulated temperatures that can range from mild to moderate during warmer and colder months. The employee may rarely encounter fumes, airborne particles, or toxic or caustic chemicals; noise is usually low to moderate.

Requirements

High school diploma or GED.
At least 3 years of experience in logistics, distribution, or a relevant environment.
At least 1 year of supervisory experience.
Satisfactory completion of a forklift training program.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Experience using RF scanners and WMS functions.
English reading, writing, and verbal communication skills, including business communication.
Basic to intermediate mathematical skills for verifying product quantities, counting inventory, and related duties.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Good organizational and personnel skills.
Good written and oral communication skills.
Good leadership, supervision, and planning skills.
Ability to work flexible schedules, including nights and weekends, as required by operations.
Ability to work overtime, whether mandatory or voluntary, as dictated by business needs.
Ability to adapt to change and thrive in a stimulating, fast-paced work environment.
Ability to work in unregulated warehouse temperatures that may range from mild to moderate during warmer and colder months.

Nice To Haves

Prior material handling equipment (MHE) certification or knowledge of basic MHE operation.

Responsibilities

Conduct staff meetings to review daily and weekly activities, plan work, and support continuous improvement.
Keep senior management and client representatives informed about critical operational issues.
Develop and maintain systems and procedures for safely and profitably managing operations, equipment, and products in accordance with company policies and client operating agreements.
Manage operations to meet productivity, service, and client KPI goals, and comply with quality system requirements.
Implement and report cost-saving measures and suggest operational efficiencies.
Supervise, counsel, motivate, and, when necessary, discipline team members; provide direction and support to Human Resources.
Assist with hiring, training, and professional development programs, and participate in performance evaluations and related HR activities.
Oversee training and evaluation of warehouse staff, including training new employees and assessing trainee progress.
Plan daily schedules using work orders, arrival notices, customer instructions, time sensitivity, and available resources; assign duties to warehouse staff.
Review pending jobs and trends and plan changes to warehouse space, supplies, equipment, and staffing as needed.
Monitor the quantity and quality of work throughout the day and provide guidance and advice.
Assign supervisory duties to experienced team members serving as leads and monitor their progress and issues.
Keep the Manager informed of daily progress and problems requiring attention; hold regular staff meetings to assess status, discuss improvements, and share developments.
Assist with physical operations as needed.
Use team members’ skills effectively, maintain motivation and customer focus, and provide growth and development opportunities.
Provide input to and conduct annual performance reviews for team members.
Support and train team members in following corporate and client Standard Operating Procedures.
Participate in cross-training activities and provide backup support across areas or departments when needed.