Supervisor, Operations - Hopedale, MA.

Performance Team•Hopedale, MA

21h•Onsite

About The Position

The Supervisor, Operations supervises and coordinates warehouse activities related to ordering, receiving, storing, inventorying, issuing, and shipping materials, supplies, tools, equipment, and parts. This is a full-time, on-site position in Hopedale, Massachusetts, scheduled Wednesday through Saturday from 5:00 AM to 3:30 PM. The role supports inventory accuracy, plans inbound and outbound work to meet customer metrics, determines staffing needs, assigns duties, and tracks productivity. It also maintains operational procedures, oversees department payroll, advises employees on material handling and equipment, investigates inventory discrepancies, and ensures safety procedures are followed. The position directly supervises more than 20 Operations employees. Supervisory duties include interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, addressing complaints, and resolving problems. The anticipated starting salary is $72,000 per year.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Must be authorized to work for any employer in the United States.

Responsibilities

Maintain adequate records of inventory adjustments, including cycle counts, physical inventories, and catch-weight audits.
Assist with inventory control, maintain inventory accuracy, and maintain supply areas.
Maintain computerized inventory records, perform cycle counts, investigate variances, and adjust inventory records as required.
Review inbound appointment logs and open-order reports each day to plan work activities.
Plan inbound and outbound schedules to meet customer metrics.
Determine staffing needs based on workload and schedule staff accordingly.
Assign workers to specific duties based on workload and shipping schedules.
Review and update operational procedures and ensure they are communicated to and understood by warehouse associates.
Track and evaluate productivity by individual, function, and department.
Work with Inventory Control to achieve the highest possible level of inventory accuracy.
Manage department payroll.
Advise employees on handling items received, stored, and shipped; equipment and methods for handling and maintaining stock; and related problems.
Trace item histories to identify reasons for discrepancies between inventory and stock-control records, and recommend corrective actions.
Determine work procedures, prepare work schedules, and expedite workflow.
Issue written and oral instructions.
Ensure proper safety procedures are followed.
Maintain harmony among workers and resolve grievances.
Interview, hire, train, direct, and evaluate employees; reward and discipline employees; address complaints and resolve problems.