Shift Supervisor, Springfield, MA

Key Program, Inc.•Springfield, MA

9h•$0 - $25•Onsite

About The Position

The Key Program is seeking a Shift Supervisor for a residential group home in Springfield, Massachusetts, serving nine clients ages 10–17. The role provides on-site management assistance during assigned shifts across program administration, client and family services, and staff training. The supervisor works with supervisors, clinicians, and direct care staff to maintain a trauma-sensitive, structured, and therapeutic environment. The schedule includes a variety of nights, weekends, and holidays, and the position participates in the regional on-call system. The hourly wage is $25.25. Additional compensation is available for bilingual skills, and the organization offers an employee referral bonus program. The Key Program is a private, nonprofit human services agency supporting children, families, and emerging adults through trauma-informed, culturally grounded services. It provides community-based services, residential treatment, and outpatient mental and behavioral health services, working with Massachusetts, Rhode Island, and New Hampshire child welfare agencies.

Requirements

1–3 years of residential program care experience.
At least 21 years of age.
Valid driver's license and a legally registered and insured vehicle for work use.
Comprehensive background check.
Commitment to participate in required FA/CPR/AED, Massachusetts Medication Administration Program (MAP), and Crisis Prevention Institute (CPI) Crisis Intervention trainings and certifications.

Nice To Haves

Bachelor's degree preferred, preferably in a human service-related field.
Prior supervisory experience preferred.
Bilingual skills may qualify for additional compensation.

Responsibilities

Coordinate program services, activities, and schedules.
Ensure adherence to agency and program policies.
Assist the clinical and supervisory team with case management responsibilities involving children, youth, and families.
Lead shifts, coordinate daily program activities, and assign responsibilities to case worker staff.
Help ensure clients receive quality services that comply with standards and regulations.
Develop positive working relationships with funding sources and other collateral contacts.
Promote family-centered and strength-based philosophies within the program.
Assist case workers with client assessment and treatment as part of staff training and development.
Ensure adherence to safety procedures.
Provide crisis intervention and behavioral management in accordance with Key policy.
Coordinate and assist with client intakes during nights and weekends.
Ensure appropriate youth-to-staff ratio coverage and provide direct support coverage when necessary.
Monitor and implement safety and security policies and procedures.
Respond to behavioral health and programmatic issues and triage them with clinical and administrative staff.
Participate in the regional on-call system.

Benefits

Blue Cross Blue Shield Blue Benefits medical coverage, covering over 90% of medical premiums, with low deductibles and co-pays.
Dental coverage covering 70% of premiums, with low deductibles and co-pays.
Tuition assistance for degree or certification programs.
Scholarship opportunities for clinical-related graduate programs.
Internship placement opportunities for employees fulfilling college-credit internship requirements.
Training, professional development, and opportunities for advancement.
For full-time staff: 3 weeks of vacation, 2 weeks of sick time, 3 personal days, 3 bereavement days, and 12 paid holidays.
Free, confidential employee assistance program for employees and adult household members, providing support with mental and physical health, financial, family, legal, parenting, and other concerns.
Reimbursement at an amount equivalent to the IRS rate for work-related travel.
403(b) tax-deferred retirement savings account.
Pre-tax childcare.
Employee referral bonus program.
Additional compensation for bilingual skills.