Primary Medical Care Assistant (Springfield, MA)

CareSource•Springfield, MA

6d•$35,900 - $57,300•Onsite

About The Position

The Primary Care Medical Assistant provides care to patients in a clinic setting by managing patient flow, obtaining clinical information such as the patient's complaint and health history, measuring vital signs, preparing patients for examinations, assisting providers during examinations, and supporting follow-up needs. The role ensures accurate and timely documentation in accordance with company standards and supports coordination of member care with primary care nurses, care team members, and community resources. The position includes clinical, administrative, and quality-assurance tasks. The Medical Assistant performs screenings and point-of-care testing, administers vaccines, performs phlebotomy and EKGs, prepares and assists with examinations and procedures, and supports patient discharge and follow-up. The role also helps maintain exam rooms, equipment, supplies, and records, and assists providers and nurses with paperwork, calls, prior authorizations, specialty appointments, and other assigned tasks. The work is performed in a general office environment using standard office and medical equipment. Travel is not typically required. Influenza vaccination is required for designated positions during influenza season, with annual proof required as a condition of continued employment.

Requirements

High school diploma or GED.
At least one year of experience as a medical assistant in a medical setting, or equivalent experience in a similar role in a medical setting.
Completion of a qualified training program such as EMT, CNA, or LNA.
Ability to obtain vital signs.
Familiarity with and ability to use an electronic medical record.
Effective communication skills.
Demonstrated cultural competence and empathy.
Ability to use online training platforms.
Ability to review welcome packets, obtain consent forms including Release of Information forms, and attach them to the EMR.
Ability to learn and consistently perform multiple workflows, such as specialist referrals.
Willingness to learn and use telehealth technologies, including video and chat, when appropriate.
English speaking required.
Certified Phlebotomy Technician.
Annual proof of influenza vaccination is required for designated positions during influenza season (October 1 through March 31); employees hired during the season have 30 days from hire to complete and verify vaccination.

Nice To Haves

Graduate of a medical assisting program accredited by the Commission on Accreditation of Allied Health.
Five years of experience as a medical assistant or equivalent experience in a similar medical setting.
Experience working in a health plan, medical group, health-related facility, or medical/DME supplier.
Education, training, or experience as an insurance coordinator or medical coder/biller.
Bilingual Spanish.
Knowledge of the CCA Model of Care.
Certified or Registered Medical Assistant.

Responsibilities

Maintain patient flow, keep appointments on schedule, review service delivery against the schedule, and alert providers to delays.
Ensure appropriate data, documentation, reports, and forms are available to providers before visits.
Document chief complaint or reason for visit, allergy status, medication reconciliation, and other pertinent information in the electronic medical record.
Measure vital signs, perform screenings, measurements, and point-of-care testing, and accurately record results in the appropriate EMR template.
Prepare patients for examinations, including assisting with undressing, gowning, draping, and transfers, and prepare necessary equipment and supplies.
Assist providers during and after examinations, including chaperoning, assisting with procedures, interpreting, labeling and sending specimens to the lab, and clearing instruments.
Administer vaccines and perform phlebotomy and EKGs.
Keep exam rooms neat and stocked with supplies and educational materials, monitor supply levels, and reorder as necessary.
Attend in-service training, team meetings, and other appropriate medical, staff, and health center meetings.
Assist patients after examinations and clean and set up rooms for reuse.
Perform point-of-care testing competently in accordance with Joint Commission standards and federal regulations; record results accurately and promptly report errors or problems to a supervisor.
Perform quality assurance activities in accordance with Joint Commission standards and federal regulations.
Clean and store equipment and promptly report equipment problems to a supervisor.
Assist with patient discharge and checkout.
Follow up with patients who have missed appointments.
Assist providers and nurses with assigned paperwork and phone calls.
Assist with administrative tasks, including prior authorizations, specialty appointments, follow-up calls, and obtaining records.
Perform other job-related duties as requested.